Undergraduate Assistant

Job Responsibility:

Classification & Regular Hours

Hours per Week: 35 Salary Grade: Level N

Please note, this is a temporary full-time contract opportunity, covering a leave with an end date of September 2, 2025.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

The DAN Department of Management & Organizational Studies provides a unique interdisciplinary approach to the study of management, emphasizing the social science and evidence-based foundations of management education. We have approximately 3,800 undergraduate students studying six academic areas: Accounting, Commercial Aviation Management, Consumer Behavior, Finance, Human Resource Management, and Legal and Management Studies. Our curriculum combines each of these six academic streams of core management education with the opportunity to obtain a broader educational perspective from the social sciences and other disciplines. Our focus on Evidence-Based Management, or EBM, emphasizes the use of evidence in management decision-making. EBM supports our interdisciplinary nature and prepares our students to make meaningful contributions to management decisions in the organizations they join.

We offer many experiences for our students outside of our academic programming such as industry internships, flight training for our Commercial Aviation Management (CAM) students, and two very active student groups: the DAN Management Student Association (DMSA) and the CAM Council. We provide all academic requirements, fully accredited, for the Accounting Professional designation (CPA) and the Human Resource Management designation (CHRP).

Responsibilities

The Undergraduate Assistant is one of three Undergraduate Assistants who are responsible for supporting the effective and efficient administration of the undergraduate programs within DAN Management & Organizational Studies. The Undergraduate Assistant will act as a first point of contact and will provide information to students regarding admission processes, progression requirements, program eligibility, course selection, and graduation requirements. The Undergraduate Assistant will act as a resource for faculty members, students, prospective students, parents, and the public providing guidance regarding University and departmental policies and procedures in response to inquiries, and providing referrals to other individuals or resources as required. The Undergraduate Assistant will create and maintain student records, produce course and exam schedules, coordinate instructor/course evaluation processes, and assist with the planning and coordination of student recruitment events.

Qualifications

Education:

• Bachelor's Degree is required (including business related courses)

Experience:

• 2 years of experience providing administrative support and guidance to students in a post-secondary environment with a customer service focus
• Previous experience with PeopleSoft HE and student academic records

Knowledge, Skills & Abilities:

• Proven ability to interact and provide guidance to students with their academic progress
• Proven ability to use student academic records as a tool to determine academic advice
• Proven perceptive interviewing/communication/analytical skills required to explain rather than dictate program and university policies to students
• Intermediate level skills in Microsoft Office (e.g., Outlook, Word, Excel, PowerPoint) and Peoplesoft HE preferred
• Competency to maintain confidentiality and treat sensitive information with discretion
• Willingness and ability to stay abreast of technological developments
• Excellent communications skills presented in a professional, respectful, and diplomatic manner
• Strong presentation skills with demonstrated ability to conduct training sessions and instruct students
• Exercise cultural sensitivity when dealing with international students
• Ability to interact professionally with students, staff, faculty, and other members of the University community
• Demonstrated attention to detail, proof-reading skills; ability to process information with a high degree of accuracy
• Proven ability to function in a team as well as being independent, showing both resourcefulness and initiative
• Demonstrated ability to work in a fast-paced environment with many deadlines, ability to multi-task and maintain an organized and effective personal work environment
• Strong customer service skills to handle inquiries and resolve issues in a professional and timely manner
• Creative problem-solving skills and sound professional judgment, especially regarding confidential/sensitive matters
• Knowledge of general office procedures including strategies for records management
• Ability to act independently while demonstrating sound judgement in situations and to distinguish the situations in which the Program Chair or the Dean need to be informed
• Familiarity with academic calendar and programs offered at Western preferred
• Familiarity with Western policies and guidelines preferred

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone View phone number on ca.edajobs.com.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.