Program Assistant (Transfer Admissions)

Job Responsibility:

Classification & Regular Hours

Hours per Week: 35

Salary Grade: Level M

About Western

Western University delivers an academic experience second to none. Western challenges the best and brightest faculty, staff and students to commit to the highest global standards. Our research excellence expands knowledge and drives discovery with real-world application. Western attracts individuals with a broad worldview, seeking to study, influence and lead in the international community. Since 1878, The Western Experience has combined academic excellence with life-long opportunities for intellectual, social and cultural growth in order to better serve our communities.

About Us

The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.

Within the OOR, the Undergraduate Admissions Office ensures successful achievement of Western's undergraduate enrolment goals and strategic plans for growth, internationalization, and diversity by advising and supporting prospective students throughout the application and admission cycle.

Responsibilities

The Program Assistant (Transfer Admissions) supports Western in the recruitment and is responsible for admissions of undergraduate, domestic and international applicants to the University's undergraduate degree programs. The Program Assistant ensures that the University's admission standards are met and maintained through exemplary customer service, the adjudication of applicants, and the implementation of Senate policies governing admission and transfer credit. The Program Assistant (Transfer Admissions) will have a greater focus on processing transfer student applications.

Qualifications

Education:

• University Degree, preferably from Western University

Experience:

• 3 years related experience in a service and team-oriented office environment
• Experience with PeopleSoft Higher Education System and document imaging software is preferred
• Previous experience in admissions would be an asset

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills including the ability to deal with upset clients, sensitive and confidential situations in a professional and courteous manner
• Ability to write clear, concise procedural documentation
• Knowledge of the Ontario Secondary School education system, post-secondary system and university environment
• Ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service
• Initiative for consultative review and evaluation of work processes along with associated ability to implement changes for ongoing improvements to services within the area
• Excellent organizational skills, attention to detail and the ability to balance competing priorities
• Competency to maintain confidentiality and treat sensitive information with discretion
• Ability to establish rapport with people from diverse backgrounds
• Demonstrated ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service
• Ability to maintain a positive, outgoing attitude with genuine customer service orientation
• Demonstrated initiative for consultative review and evaluation of work processes along with associated ability to implement changes for ongoing improvements to services within the area
• Ability to multi-task and maintain an organized and effective personal work environment
• Adapts readily and effectively to changing priorities and demands
• Strong mathematical and analytical skills to complete accurate calculations
• Ability to perform in an open office with demonstrated ability to deal with frequent distractions and interruptions while processing a high volume of data and inquiries
• Ability to process large amounts of information and input data into databases with a high degree of speed and accuracy, and follow formal business practices with high attention to detail
• Intermediate proficiency required in Microsoft Office with the ability to learn quickly and adapt to new policies, procedures and technology in a rapidly changing environment
• Familiarity with software applications used by Western preferred - e.g. PeopleSoft
• Strong record of teamwork with the motivation and ability to work independently with little supervision
• Ability to work independently and effectively as a member of the team to achieve department goals
• Familiarity with the university environment including first entry programs and admission policies would be an asset

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone View phone number on ca.edajobs.com.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.