Program Coordinator (Master of Management and Applied Science)

Job Responsibility:

Classification & Regular Hours

Hours per Week: 35 Salary Grade: 13

Please note, this is a temporary full-time contract opportunity with an expected end date of August 31, 2025 .

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The mission of the Faculty of Social Science is to contribute to society's development through the education of students, the creation and dissemination of knowledge, and the establishment of innovative partnerships with industry, government and other educational institutions globally. The Master of Management and Applied Science (MMASc) has been designed to prepare applied scientists with workplace skills.

Responsibilities

The MMASc Program Coordinator supports the day-to-day administrative, financial, and logistical functions of the MMASc program in the Faculty of Social Science, reporting to the Chair, the Program Director, and the Department Manager in the DAN Department of Management and Organizational Studies. The Program Coordinator works in collaboration with the Program Director, administrative staff from the Faculty of Social Science, as well as staff, faculty members and leaders from other Western Faculties. This communication ensures that the delivery, continuous improvement, and sustainable expansion of professional initiatives will be governed by well-defined and clearly communicated processes.

The Program Coordinator ensures that leaders and faculty/students within the program have the necessary support, information, documentation, and resources. The Program Coordinator acts as a first point of contact for all internal and external inquiries regarding admissions, student academic issues, program progression, and other related policies and procedures. The Program Coordinator is responsible for coordinating and managing schedules and events related to the program and assists with recruitment efforts. The Program Coordinator supports the program's budget development processes and subsequent monitoring. The Program Coordinator also assists in the development of communications and marketing materials aimed at enhancing the reputation and awareness of the programs.

Qualifications

Education:

• Undergraduate Degree in a relevant discipline
• Master's degree would be an asset

Experience:

• 4 years' experience providing administrative support and coordination of graduate programs in a higher education institution
• Experience providing project management, program planning, and coordination within a graduate program in a higher education setting is preferred

Knowledge, Skills & Abilities:

• Familiarity with Social Science, Science, Medical and Health Science education programs (first two in particular), and academic policies and procedures would be an asset
• Knowledge of general office procedures with familiarity with best practices for assessing, developing, and implementing new business processes and procedures
• Familiarity with financial budgeting principles and practices with the ability to ensure expenditures and resources are within allotments, and to make appropriate modifications when required
• Verbal and written communication skills to clearly express ideas in an objective manner, and adapt communication style to suit the situation and audience with an ability to make presentations to various stakeholders
• Ability to analyze and synthesize detail/data and to write clear, concise, and accurate procedural documentation
• Ability to work while maintaining confidentiality standards
• Ability to apply creativity, innovation, and resourcefulness to daily work
• Capacity to support and demonstrate openness to persons of diverse backgrounds and beliefs
• Ability to understand customer needs and expectations and provide excellent customer service
• Commitment to ongoing professional development with a desire to take on new challenges
• A well-defined sense of diplomacy, including solid negotiation and conflict resolution skills
• Discretion, tact, and maturity to deal with highly confidential subjects or issues
• Ability to multi-task and maintain an organized and effective personal work environment
• Ability to work within a flexible schedule to accommodate the University's events and activities
• Ability to listen, inform, explain, and advise students on academic processes and regulations
• Intermediate computer skills in Microsoft Office Suite, content management systems (such as Cascade) and specialized applications/databases (such as PeopleSoft Higher Education, HR and Finance)
• Interpersonal skills to liaise with prospective and current students, staff, faculty, and other members of the Western community
• Ability to handle complex, ambiguous situations with diplomacy, calmness and good judgment
• Ability to lead and develop rigorous recruitment processes
• Ability to plan and manage events of various sizes; familiarity with large scale events an asset
• Proven ability and natural inclination to develop relationships by interacting with people in a professional, respectful, and diplomatic manner
• Ability to work independently and effectively as a member of the team to achieve department goals
• Familiarity with University policies and procedures preferred

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone View phone number on ca.edajobs.com.

Please Note:

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.