Customer Service Assistant - 210673

Job Description

Job Description

• You will lead continuous improvement initiatives in the field work order management, tracking process and assist our Technicians in reviewing and closing out work orders for billing.

• This role will play a large part in keeping things moving and resolving problems.

• The Role will manage the process, eliminate bottlenecks and support the day to day field operations as it relates to work order management.

Roles and Responsibilities:

• Support field staff / FSS’s with work order management:

• Follow up and assist with part requests

• Review and collaborate with technicians on work order closures

• Validate entries and collaborate with billing team upon completion

SPOT Turnover and Setup:

• Verifies customer information in SMS/SAP

• Validates data accuracy prior to closure

• Ensures proper documentation is received, billing processes are followed

• Informs field of work order information, verifies schedule for delivery, communicates schedule to customer

SPOT Delivery:

• Ensures 100% completion of work in the field with field staff

• Finalizes work order to include all costs, work description, etc. are in.

• Completes work order in FX (w/input from field team)

• Verifies the work order is closed and exported in SMS

SPOT Billing:

• Ensures work order is flagged for export to billing team

• Monitors billing reports and unbilled TM (w/ FSs/TECH) to ensure it processes and bills

• Corrects errors / answers billing questions if billing hung up

• Verifies it moves to TM billed report and invoice amount is correct.

• Sends invoices to customer as needed.

• Follows up with customer (when needed) to ensure paperwork/invoice received.

• Checks on satisfaction of job as needed.

• Ensures cash collection and follows up on disputes as needed.

Other items that need to occur –

best in class observations:

• Support our FSS leaders to minimize their involvement in the back-office process, redirect that time saved into customer and driving more opportunities

YOU MUST HAVE

• High School Diploma

• 2+ years experience with estimating/sales support

WE VALUE

• Previous industry experience

• Previous technical/installation experience

• Previous customer service experience

• Good written and oral communication

• Ability to multitask in a fast paced environment

• Strong Organizational skills

• Ability to follow instructions and identify mistakes

The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.

Company Description

The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.