Bilingual Customer Service Representative
Intérimaire
Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension/conversion. This role is hybrid, 2 days per week in office in Ottawa.
Responsibilities Include:
- Addressing client phone and email inquiries promptly and efficiently
- Applying problem-solving skills and discretion to meet customer needs
- Supporting center operations by following goals, policies, and procedures
- Identifying sales opportunities and fostering teamwork through positive engagement
- 2+ years of experience working in the Financial Industry
- Strong knowledge of securities settlement
- 2+ years of customer service experience working in a contact center environment
- Nice to have Qualifications:
- Completion of a CSC course
- Cantonese, Mandarin, or French speaking
- Prior contact center experience in the Financial Industry
L'offre d'emploi a été publiée Il y a 2 mois
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