Bilingual Customer Service Representative

$17 per hour

Temporary

Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension/conversion. This role is hybrid, 2 days per week in office in Ottawa. Responsibilities Include:

Addressing client phone and email inquiries promptly and efficiently
Applying problem-solving skills and discretion to meet customer needs
Supporting center operations by following goals, policies, and procedures
Identifying sales opportunities and fostering teamwork through positive engagement

Must Have Qualifications:

2+ years of experience working in the Financial Industry
Strong knowledge of securities settlement
2+ years of customer service experience working in a contact center environment
Nice to have Qualifications:
Completion of a CSC course
Cantonese, Mandarin, or French speaking
Prior contact center experience in the Financial Industry

If you are interested in hearing more about this role, please send your updated resume in MS Word format to Anojiha at View email address on ifg-global.com. Other opportunities please visit today!

Apply

Vacancy posted 23 hours ago

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