Consultant, Indigenous Customer Care (Relationship Manager) (Regina)

Job Summary

The Consultant is accountable to provide leadership and strategic consultation and support to a broad range of multiple functional areas. As a member of Sask Powers management team, this position is responsible to research, develop, recommend and implement strategic and operational programs, policies and procedures regarding Sask Powers organizational structure, operations and managerial methods; ensuring alignment with both departmental and corporate goals and objectives. This role entails extensive travel. Key Accountabilities

Provide strategic and confidential consultation and advice on a broad range of multiple functions, while providing creative solutions to the organization related to the management and day‑to‑day operations of the organization. Lead and participate in projects identifying current and future business needs, industry best practices, opportunities and challenges of the organization or department(s); providing recommendations and executing operational improvements to methods, systems and procedures that impact Sask Powers operations and people. Lead and participate in cross‑functional work teams, strategic planning initiatives, workshops and meetings in order to develop innovative and practical business solutions. Develop, organize and deliver presentations, reports and briefings for internal and external audiences. Drive and facilitate change, including making change happen throughout the organization through the implementation of strategic projects or initiatives. Develop and maintain strategic networks and business relationships both internal and external to Sask Powers in order to foster a positive and productive work environment. Provide leadership and direction to project teams, corporate programs and/or assigned staff as required. Other related duties as assigned. Knowledge, Skills & Abilities

Degree in Business, Marketing, Communication, Social Sciences or other related equivalent and/or Certificate in Indigenous Engagement or other related equivalent; Five (5) years of experience in a front‑facing customer services function and/or experience working with Indigenous communities. Experience in billing and collections activities would be considered an asset. Team leader and member with the ability to build and maintain strategic relationships both internal and external to Sask Powers. Results oriented thinker, with the ability to manage and provide advice regarding complex and confidential issues with sensitivity and professionalism. Ability to impact and influence others while holding people accountable. Excellent oral and written communication skills. Ability to work and manage in a changing setting. Excellent interpersonal, facilitation, project management and decision making skills. Ability to foster a culture focused on safety, innovation and teamwork. Demonstrated skill in Sask Powers competencies. Must have a continuing record of professional development. A suitable combination of relevant education and experience may also be considered.

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