RQ09579 - Solutions Designer - CRM - Senior

Responsibilities:

• Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client Salesforce Public Sector Solutions CRM application business requirement and project/initiative deliverables. General Skills
  


• Knowledge of Salesforce Public Sector Solutions CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
  


• Develop end-to-end features across Salesforce, Mulesoft, and other services.
  


• Resolves and troubleshoots technical problems which arise during the use and operation of software packages, including technical problems which arise during the use and operation of software packages, including technical assistance in implementation, conversion and migrations.
  


• An understanding of how to develop complex Salesforce Sales Cloud features, breaking down the work into components and milestones that stakeholders can easily understand
  


• Write concise, well-crafted code and tests.
  


• Provide detailed estimates and work breakdown structure for assigned tasks
  

General Skills

• Experience in programming and analysis; Salesforce Public Sector Solutions CRM software package support at the specified experience level
  


• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle
  


• Experience in design, code, test, debug and document applications
  


• Experience in application design, latest design patters, deployment and troubleshooting
  


• Experience with relational and hierarchical database technologies
  


• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  


• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  


• A team player with a track record for meeting deadlines Salesforce Public Sector Solutions Software Development Skills
  


• Knowledge and experience with specific Salesforce Public Sector Solutions and anticipated future releases high availability solution design and implementation
  


• Knowledge and experience with specific Salesforce Public Sector Solutions enterprise architecture methodologies, design standards and tools
  


• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  


• Ability to provide post-implementation support and resolve any post-implementation technical issues
  


• Experience conducting design walkthrough sessions with project team
  


• Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  


• Ability to provide user and system documentation as required
  

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Desirable Skills

• Experience with building Salesforce solutions based on user stories and low level designs
  


• Adhere to defined coding standards and develop well-structured, maintainable and easy to understand code
  


• Strong experience delivering products in Agile/Scrum mode.
  


• Map Salesforce capabilities, features and best practices against business and technical requirements by performing fit-gap analysis against Salesforce cloud, service, community, available tools available within AppExchange and Salesforce Platform
  


• Design, develop, implement, configure, maintain, administer, and integrate solutions on Salesforce Lightning Cloud platform (LWC)
  


• Hands-on knowledge of Apex, lightning, VisualForce, Salesforce APIs, data loaders, SOQL, SOSL, and web services
  


• Strong understanding of Salesforce security model including sharing rules, roles, profiles, sharing settings, etc.
  


• Build integrations between Salesforce and external applications using REST, SOAP APIs, Auth and Single Sign-On
  


• Migrate changes from development to test to production environment(s) using CI technologies like Salesforce DX, Jenkins and ANT
  


• Experience with deployment tools such as GitLab, Jenkins, etc. 
  

Must Have

• 5+ years of Salesforce development experience in Public Sector Foundation and Sales Cloud with a solid understanding of when salesforce configuration options are desirable over custom code
  


• Certified Salesforce Platform Developer I or equivalent experience
  


• Salesforce Certified OmniStudio Developer 
  


• Salesforce Certified Experience Cloud Consultant 
  


• Salesforce Certified Administrator 
  

Requirements

Evaluation Criteria

Criteria 1: Salesforce Experience

Criteria 1= 30 points (weighted score)

• 5+ years experience (including recent experience) solutioning and hands-on configuring in Salesforce 
  


• Salesforce Certified Platform Developer I 
  


• Salesforce Certified OmniStudio Developer 
  


• Salesforce Certified Experience Cloud Consultant 
  


• Salesforce Certified Administrator 
  

Criteria 2: Design, Analysis, Development and Configuration

Criteria 2 = 35 points (weighted score)

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
  


• Hands-on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
  


• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
  


• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
  


• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
  


• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
  


• Experience conducting fit/gap analysis between high-level requirements and Salesforce Public Sector capabilities
  


• Experience conducting diagnostics and determining methods to help incident management
  


• Experience implementing AODA compliant solutions
  

Criteria 3: Communication and Documentation

Criteria 3 = 25 points (weighted score)

• Excellent analytical, problem solving and decision-making skills
  


• Excellent communication skills, both written and verbal
  


• Experience reporting progress on deliverables to team, project leads and management, including proactively raising risks/issues with migrations
  


• Demonstrated experience working with clients and technical teams to ensure effective resolution of defects and management of change request are complete
  


• Experience documenting processes and technical designs and updating build books
  


• Experience engaging with project team to develop techniques to expedite implementation; works closely with Project Manager and lead architect and participate in the planning and design process
  


• Experience providing estimates for proposed features/enhancements and review the estimates from other team members for completeness and accuracy
  

Criteria 4: Agile Experience

Criteria 4 = 5 points (weighted score)

• Experience with Agile scrum methodologies
  


• Demonstrated experience with agile sprint management, bug tracking and testing life cycle management using Azure DevOps
  


• Thorough understanding of SDLC, specifically DEV processes in agile development environments
  

Criteria 5: Public Sector Experience

Criteria 5 = 5 points (weighted score)

• Previous experience working in Government or Public Sector organizations