RQ10626 - Solutions Designer - CRM - Senior

 
<\/p>

General Skills: <\/b>
<\/p>

• Knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
  <\/span><\/li>
  
  
• Knowledge of related best practices, OPS directory\/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes,
  <\/span><\/li>
  
  
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
  <\/span><\/li>
  
  
• Ability to participate in the development of solutions and provide advice on short\/long term CRM solution service development activities.
  <\/span><\/li>
  
  
• Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi\-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  <\/span><\/li>
  
  
• Experience planning, migrating, implementing and sustaining large complex system development projects
  <\/span><\/li>
  
  
• Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.
  <\/span><\/li>
  
  
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
  <\/span><\/li>
  
  
• Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost\/benefit analyses for new technology requirements in planning and designing solutions.
  <\/span><\/li>
  
  
• Experience designing and developing large, complex, CRM applications
  <\/span><\/li>
  
  
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
  <\/span><\/li>
  
  
• Excellent analytical, problem\-solving and decision\-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
  <\/span><\/li>
  
  
• A team player with a track record for meeting deadlines
  <\/span><\/li>
  
  <\/ul>
  
  
  
  <\/div><\/span>
  

  Requirements <\/h3>
  
  

  
  Experience and Skill Set Requirements: <\/span><\/u><\/b>

  
  <\/div>

  Must Haves: <\/span><\/u><\/b>
  <\/p>
  
  

  
  
  • At least 7+ years of experience designing solutions with Oracle Siebel CRM or a similar CRM application
    <\/span><\/li>
    
    
  • Experience with developing business design document, functional & non\- functional requirements
    <\/span><\/li>
    
    <\/ul>

     
    <\/p>

    Nice to have: <\/b>
    <\/p>
    
    

    
    
    • Experience with Public Sector Transfer Payment (Grant) Model would be an asset.
      <\/span><\/li>
      
      
    • Experience with ensuring that corporate QA standards are followed and maintained would be an asset.
      <\/span><\/li>
      
      <\/ul>

      <\/span>
      <\/p>

      Skill Set Requirements: <\/span><\/u><\/b>
      <\/p>

      Technical Solution and Development Skills: <\/span><\/b>
      <\/p>
      
      

      
      
      • At least 7+ <\/span> years of experience designing solutions with Oracle Siebel CRM or a similar CRM application
        <\/span><\/li>
        
        
      • At least 7+ years of experience designing solutions with Adobe AEM technologies
        <\/span><\/li>
        
        
      • Experience with developing business design document, functional & non\- functional requirements
        <\/span><\/li>
        
        
      • Experience with developing high level application flows to support the business requirements.
        <\/span><\/li>
        
        
      • Experience in developing functional design document
        <\/span><\/li>
        
        
      • Experience in creating detailed process flows, developing high\-level screen designs that map steps within a process to actual views in software solutions
        <\/span><\/li>
        
        
      • Experience with solutions and designs with user experience and accessibility (WCAG\/AODA)
        <\/span><\/li>
        
        
      • Experience conducting user research and usability testing
        <\/span><\/li>
        
        
      • Experience developing user personas and user journey maps
        <\/span><\/li>
        
        
      • Experience analyzing user feedback and designing solutions to address user issues and pain points
        <\/span><\/li>
        
        
      • Experience creating wire frames and high\-fidelity mockups with UI prototyping software such as Figma or Adobe XD
        <\/span><\/li>
        
        
      • Experience researching and applying industry best practices
        <\/span><\/li>
        
        
      • Demonstrated experience in developing use cases (business\/system), identifying and documenting business rules
        <\/span><\/li>
        
        
      • Demonstrated experience with the creation and analytical process of business requirement documents
        <\/span><\/li>
        
        
      • Demonstrated experience in identifying risk and providing solutions
        <\/span><\/li>
        
        
      • Demonstrated experience with creating quality assurance plan and writing test cases <\/span>
        <\/span><\/li>
        
        <\/ul>

        <\/span>
        <\/p>

        Technology Skills: <\/span><\/b>
        <\/p>
        
        

        
        
        • 7+ years of <\/span> experience in Siebel Solution (or similar CRM) implementation
          <\/span><\/li>
          
          
        • 7+ years of experience in Adobe AEM Solution implementation
          <\/span><\/li>
          
          
        • Demonstrated experience with change management methodologies
          <\/span><\/li>
          
          
        • Demonstrated experience with documenting test strategies, scenarios, plans for user acceptance testing (UAT)
          <\/span><\/li>
          
          
        • Demonstrated experience in creating and updating business architecture artefacts
          <\/span><\/li>
          
          
        • Demonstrated experience with rational unified process (RUP)
          <\/span><\/li>
          
          
        • Experience in developing application view visibility and CRUD (create, read, update, delete) matrix
          <\/span><\/li>
          
          
        • Experience with developing application screen mock\-ups and screen flows; translate screen design and workflows into Wireframes and or prototype <\/span>
          <\/span><\/li>
          
          <\/ul>

          <\/span>
          <\/p>

          Soft Skills: <\/span><\/b>
          <\/p>
          
          

          
          
          • Strong commun <\/span> ication skills; both written and verbal
            <\/span><\/li>
            
            
          • Ability to develop and present new ideas and conceptualize new approaches and solutions
            <\/span><\/li>
            
            
          • Excellent interpersonal relations and demonstrated ability to work with others effectively in teams
            <\/span><\/li>
            
            
          • Demonstrated ability to work with functional and technical teams
            <\/span><\/li>
            
            
          • Demonstrated ability to participate in a large team and work closely with other individual team members
            <\/span><\/li>
            
            
          • Proven analytical skills and systematic problem solving
            <\/span><\/li>
            
            
          • Strong ability to work under pressure, work with aggressive timelines, and be adaptive to change
            <\/span><\/li>
            
            
          • Demonstrated ability to work well and communicate effectively with clients; bridging client business requirements to technical team <\/span>
            <\/span><\/li>
            
            <\/ul>

            <\/span>
            <\/p>

            Public Sector Experience: <\/span><\/b>
            <\/p>
            
            

            
            
            • Experience with <\/span> Public Sector Transfer Payment (Grant) Model would be an asset.
              <\/span><\/li>
              
              
            • Experience with ensuring that corporate QA standards are followed and maintained would be an asset.
              <\/span><\/li>
              
              <\/ul>
              
              
              
              <\/div><\/span>
              
              <\/body>
              <\/html>"}}],"isMobile":false,"iframe":"true","jobType":"Contract","applyName":"Apply Now","zsoid":"653862245","FontFamily":"PuviRegular","jobOtherDetails":[{"fieldLabel":"Term","uitype":1,"value":"35 days"},{"fieldLabel":"Assigned Recruiter(s)","uitype":80,"value":"Farah Ulla"},{"fieldLabel":"Job Opening ID","uitype":111,"value":"10341"},{"fieldLabel":"Industry","uitype":2,"value":"Technology"},{"fieldLabel":"Number of Positions","uitype":32,"value":"1"},{"fieldLabel":"Work Experience","uitype":2,"value":"7\-10 Years"},{"fieldLabel":"City","uitype":1,"value":"Toronto"},{"fieldLabel":"State\/Province","uitype":1,"value":"Ontario"},{"fieldLabel":"Zip\/Postal Code","uitype":1,"value":"M4C"}],"headerName":"RQ10626 \- Solutions Designer \- CRM \- Senior","widgetId":"383123000000072311","isJobBoard":"false","userId":"383123000000184003","attachArr":[{"fileName":"RQ10626 \- Solutions Designer \- CRM \- Senior.docx","linkDocs":0,"isView":"false","fileDigest":"View email address on jobs.jobcopilot.com\-\-","fileType":"docx"}],"customTemplate":"4","isCandidateLoginEnabled":true,"jobId":"383123000204314638","FontSize":"15","googleIndexUrl":"","location":"Toronto","embedsource":"CareerSite","indeedCallBackUrl":""}