senior solutions designer - crm.

We are seeking a highly accomplished, security-minded Senior Solutions Designer - CRM to drive the frontend architecture, system integration, and deployment of a modern public-facing service management portal. In this role, you will take hands-on technical ownership of designing and implementing modular software components, focusing on the interface redesign of core civic application layers. Operating at the intersection of enterprise CRM capabilities and advanced single-page application frameworks, you will build highly accessible, secure, and performant user interaction journeys that bridge complex backend processes with seamless public interfaces.

Location: Toronto, ON (Hybrid - 3 days onsite / 2 days remote)

Duration: 6-month contract (with a potential 6-month extension option)

Advantages
High-Profile Civic Impact: Direct the user experience engineering for an essential public-facing 311 ecosystem used daily by thousands of community members.

Elite Technical Intersection: Command a highly specialized market profile by combining advanced cloud CRM ecosystems with cutting-edge web component architectures.

Strategic Architectural Control: Act as the technical authority for secure token protocols, interface design rules, and comprehensive enterprise system mappings.

Predictable Hybrid Routine: Enjoy a balanced, professional work structure featuring designated remote flexibility paired with structured team collaboration days.

Responsibilities
Solution Architecture & Design: Formulate robust frontend solution frameworks, authoring technical design specifications, architecture diagrams, configuration documents, and platform risk assessments.

Salesforce Core Customization: Design, configure, and deploy scalable Salesforce Experience Cloud modules, seamlessly integrating them with Service Cloud backend workflows and enterprise operational data.

Component Engineering: Build fast, reusable, and modular user interface elements using Salesforce Lightning Web Components (LWC) and standalone web component standards.

Single Page Application Development: Upgrade and implement sophisticated Single Page Application (SPA) forms and sub-forms to handle multi-tiered public permit applications and safety submissions.

Secure Identity Integration: Architect and enforce secure identity verification tracks, implementing authorization code flows with OpenID Connect (OIDC) and Proof Key for Code Exchange (PKCE) inside browser-based applications.

Digital Accessibility Governance: Lead digital product compliance audits, ensuring all layouts, interaction flows, and customer scripts strictly conform to WCAG 2.x AA, AODA, and WAI-ARIA guidelines across Web, iOS, and Android formats.

System Triage & Root Cause Analysis: Deliver expert-level debugging recommendations and execute root-cause analysis during unexpected production outages to protect data integrity and portal availability.

Full-Lifecycle Engineering Execution: Coordinate unit, integration, and systems validation testing, packaging secure deployment bundles for go-live windows, and authoring clear knowledge-transfer playbooks for post-launch team handover.

Qualifications
Core Front-End Seniority: 10+ years of extensive, progressive IT experience architecting and developing Single Page Applications (SPAs) leveraging HTML5, CSS3, JavaScript, jQuery, and Bootstrap.

Framework Ecosystem Mastery: 10+ years of deep practical exposure building web applications with modular frontend layers such as React, Backbone, and custom web components via Stencil.js.

Advanced Accessibility Credentials: 10+ years of verified professional experience engineering digital platforms compliant with WCAG 2.x AA, AODA, and WAI-ARIA standards across desktop and mobile browsers.

Modern Identity Protocols: 10+ years of hands-on expertise building secure authentication layers leveraging OIDC and OAuth2 code patterns with PKCE extensions in frontend architectures.

Salesforce Architecture Expertise: Proven, hands-on experience developing highly scalable Salesforce Lightning Components and configuring Experience Cloud to Service Cloud integrations.

Team Leadership & Soft Skills: Outstanding communication and interpersonal skills, with a proven track record of working independently with minimal supervision to guide cross-functional technical squads and address executive client needs.

Education: Post-secondary education in Computer Science, Software Engineering, Information Systems, Mathematics, or an approved equivalent combination of education and professional experience.

Nice to Have:
Prior professional solutions design or architecture experience operating within a Canadian public sector framework or municipal IT branch.

Summary
Summary If you're interested in the "Senior Solutions Designer - CRM" role based in Toronto, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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