Billing Coordinator

About the job

Bold ideas need dependable infrastructure and people who can build and maintain it. At Qu, we run sovereign, in-country infrastructure, data centres, cloud, and managed services, so Canada’s builders and innovators can move fast without trading away control.

We’re building for decades, backed by InfraRed Capital Partners and Sun Life. We’re small by design, 120 people, so your voice carries and your impact shows. You’ll work on real problems that matter: to take the routine and the complex off our customers’ plates so they can focus on what they need to grow.

If you want your best work to power someone else’s moonshot, this is your place. Quiet power, built for the builders and the dreamers. We’re Qu.

About the Role

We are seeking a detail-oriented and customer-focused Billing Coordinator to join our Finance team on a permanent basis. In this role, you will support Billing and Accounts Receivable functions while maintaining strong customer relationships. You will collaborate closely with Sales and Operations teams to resolve account issues and contribute to a positive customer experience.

Key Responsibilities

Customer Service

• Coordinate the setup of vendor forms, payment methods, billing portals and account name changes to facilitate timely payments.
• Oversee the billing inquiry ticketing system, ensuring all requests are promptly assigned or routed to the appropriate team member or department.
• Respond to customer inquiries regarding account status, billing details, and payment information in a timely manner.
• Partner with sales and operations teams to resolve billing disputes and discrepancies.

Cash Applications & Reconciliations

• Accurately apply and reconcile daily customer payments, proactively following up to obtain missing remittance information.
• Investigate and resolve unapplied or misapplied cash transactions in a timely manner.

Reporting & Controls

• Perform monthly billing audits to identify and correct issues such as data entry errors, duplicate or missed billings, and account setup discrepancies prior to next billing run.
• Conduct monthly cancellation audits to ensure accounts are properly closed and billing has been deactivated.
• Review billing overages and make necessary corrections on the 1st of every month.
• Provide coverage for team members during periods of absence to ensure continuity of operations.
• Support additional ad hoc tasks and projects as assigned.

Qualifications

• 3+ years of experience in billing, accounts receivable, or a related accounting role.
• Strong communication skills with a customer-service mindset.
• Proficient in Microsoft Excel and other MS Office applications.
• Experience with ERP systems; familiarity with Salesforce is an asset.
• High attention to detail with a strong commitment to accuracy.
• Excellent interpersonal, organizational, analytical, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.

Why Join Qu

• Be part of a once-in-a-career opportunity to shape Canada’s newest independent and data sovereign data centre and cloud services platform.
• Work with a passionate leadership team committed to building a high-performing, customer-centric culture.
• Competitive compensation, benefits, and significant opportunity for career growth as the company expands its product suite.

At Qu, we are committed to building an inclusive, equitable, and accessible workplace where all employees feel respected and supported. We welcome applications from people of all backgrounds. We are also committed to providing accommodation throughout the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs, in accordance with applicable human rights and accessibility legislation.