Sutton - Room - Concierge Supervisor

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

The Sutton Place Hotel located at the base of Revelstoke Mountain features 205 luxurious condominium style units, year-round outdoor pool, hot tubs and fitness center. This property consists of three buildings connected by an underground heated parking facility and is serviced by a beautifully appointed central lobby. Located minutes from downtown Revelstoke additional amenities include the Rockford Bar | Grill, Mackenzie Common Tavern, La Baguette and Sointula Message & Day Spa.

We are currently considering candidates for the following position:

Concierge Supervisor Sutton Place Hotel at Revelstoke Mountain Resort

In this position the successful candidate will supervise the effective and efficient operation of the Concierge Department, inclusive of Concierge, Bellhop, Doorman, Pool Attendants, Wine Bar and Night Staff/ Security, with a high degree of guest satisfaction and return by ensuring consistent and exceptional guest service levels at all times.

DUTIES AND RESPONSIBILITIES:

• Be thoroughly knowledgeable of and able to carry out all Concierge department duties & responsibilities.
• Act within his/her scope to ensure that all Sutton Place Hotel policies are followed.
• Ensure exceptional guest services are provided and administered in a personalized, friendly and professional manner by the entire Concierge Team.
• Supervise and take necessary action in conjunction with the Head Concierge and Front Office Manager regarding all Concierge employees.
• Assist with day-to-day Concierge, Bell, and hotel operations.
• Lead the Concierge team and complete required administrative tasks, as assigned, and in the absence of the Head Concierge.
• Maintain effective daily communication and professional relationships with all operating departments.
• Coordinate amenity orders and maintain inventories.
• Assists with guest arrivals/departures.
• Conduct full training of all new department employees.
• Provide outstanding personalized service that meets and exceeds guest expectations.
• Be knowledgeable of the Community and Resort attractions/ events.
• Respond to inquiries regarding hotel services by letter/telephone and in person.
• Attend meetings when required.
• Assist with training of all Concierge/Bell employees.
• Maintain clean and safe working environment.
• Be completely familiar with Hotel Fire and Safety Regulations and Emergency Procedures.
• Perform any other duties as required.

Concierge personnel must possess a positive and upbeat personality, excellent verbal and written communication skills, have the ability to multi-task, be detail-oriented and problem solve. Valid Driver's License with the ability to operate a standard transmission vehicle is required.

REQUIREMENTS: Must be outgoing, self-motivated, goal-orientated, with exceptional guest relations, problem-solving & organizational skills. Minimum of 2 years experience in a leadership role, and have industry experience with a focus on Guest Services. Must have proven leadership abilities including effective people management, training and performance management. Requirement for exceptional communication skills.. Completion of a degree/diploma preferred. Additional languages an asset.

BENEFITS:

Provincial Medical, Group Life Insurance, Extended Health, Dental, Vision Care, Matching RRSP program (after 1 year of service) for full time employment only.

Third Party partnership discounts for all employees.

The Sutton Place Hotel Revelstoke offers competitive salary packages, an incredible work environment, and career advancement opportunities.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sutton Place Hotel, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at