Cabot Revelstoke Mountain Lodge - Pre-Opening & Winter 26/27 - Concierge Supervisor

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

Cabot Revelstoke Mountain Lodge is a luxury destination property located at Revelstoke Mountain Resort, one of North America’s most iconic year-round mountain destinations. Known for its legendary powder, expansive terrain, and authentic mountain culture, RMR delivers unforgettable experiences in every season.

Cabot is a globally recognized leader in luxury golf, with a portfolio of award-winning destinations spanning North America and beyond. As part of the Cabot collection, Cabot Revelstoke Mountain Lodge reflects the brand’s commitment to excellence—offering elevated accommodations, thoughtful service, and immersive guest experiences that complement the natural beauty and adventure of Revelstoke.

Position Summary:

The Concierge Supervisor supports the daily operations of the concierge department, ensuring exceptional service and the seamless coordination of guest requests. This role assists in supervising the concierge team, coordinating daily operations, and working closely with internal departments and external vendors to deliver personalized and memorable guest experiences. The Concierge Supervisor plays a key role in maintaining service standards, supporting team performance, and enhancing the overall guest journey through proactive service and local knowledge.

Key Responsibilities

Guest Experience & Service

Deliver exceptional, personalized guest service and respond promptly and professionally to guest requests and concerns

Support the consistent execution of Cabot’s luxury service standards

Assist guests with reservations, transportation arrangements, local recommendations, and special requests

Support VIP arrivals, amenities coordination, and personalized guest experiences

Operations & Department Oversight

Support daily concierge operations to ensure efficiency, organization, and service excellence

Coordinate with internal departments and external vendors to fulfill guest requests accurately and efficiently

Maintain cleanliness, organization, and operational standards within concierge and guest service areas

Assist in monitoring service quality, guest feedback, and operational flow throughout the department

Team Leadership

Support the supervision, coaching, and development of concierge team members

Assist with onboarding and training to maintain service standards and operational consistency

Foster a positive, professional, and guest-focused team environment

Reinforce adherence to company policies, procedures, and luxury service standards

Administrative & Reporting

Complete required reports, logs, guest request tracking, and operational documentation accurately and on time

Assist with scheduling, staffing coordination, and payroll support

Maintain accurate communication with leadership and other departments regarding guest needs and operational updates

Support departmental organization, inventory tracking, and operational planning as required

Qualifications

Previous experience in front office, guest services, or concierge roles within a hotel or resort environment, with a strong understanding of luxury service standards

Valid BC Drivers License – or willing to acquire prior to commencement of employment

Strong background in handling guest concerns, service recovery, and high-touch guest interactions

Demonstrated leadership experience, including team supervision, training, and performance management

Proficiency with hotel systems (PMS), cash handling procedures, and front office operations

Excellent written and verbal communication skills

Flexible availability, including evenings, weekends, and holidays

Skills & Competencies

Guest-focused mindset with a passion for creating memorable experiences

Strong problem-solving and decision-making abilities in a fast-paced environment

Excellent communication and interpersonal skills

High level of organization, attention to detail, and time management

Ability to multitask and prioritize competing demands

Benefits

Complimentary Season’s Pass to Revelstoke Mountain Resort, providing access to world-class skiing and year-round mountain experiences

Comprehensive Health, Dental, and Vision benefits following eligibility

RRSP matching program after 6 months of employment

Opportunities for career growth and advancement within a dynamic and expanding hospitality organization

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at