Mountain Operations - Dispatcher

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

About Us

Revelstoke Mountain Resort (RMR) is a division of Canada’s largest privately held hospitality company, Northland Properties Corporation (NPC), and since its inception in 2007, we have gained a reputation for big mountain riding, legendary powder and an authentic Canadian resort town.

Job Summary

The Mountain Operations Dispatcher is responsible for maintaining effective communication and monitoring radio traffic mountain-wide. This position coordinates daily resort operations including; emergency management, on mountain traffic movement, opening/closing procedures and record keeping. In addition, the Dispatcher will provide administrative support to the Mountain Patrol department.

Essential Job Functions

• Monitor multiple radio channels, phone and operational systems, while maintaining effective communication across all on-hill departments.
• Record and report daily operations including but not limited to; emergency response, operational changes, transport requests, missing persons and maintenance issues.
• Coordinate response and communications during emergency incidents.
• Follow emergency protocols as outlined in the Mountain Safety Emergency procedures.
• Review first aid documentation and assist in overseeing incident investigations.
• Work with all departments to ensure smooth operations and day to day functions.
• Assist Dispatch Supervisor, Patrol Supervisors and Mountain Safety Management team as needed.
• Perform administrative and other related duties as assigned.
• The incumbent will be required to work extended hours including weekends and statutory holidays.

Required Qualifications and Abilities

• Previous dispatch or similar experience is advantageous.
• Comfortable managing emergency communication and working under pressure.
• Detail orientated with excellent problem solving and organizational skills.
• Strong verbal and written communication skills.
• Able to work unsupervised to complete assigned tasks.
• Able to work autonomously and as part of a team, while maintaining effective working relationships.

• Post-secondary education, or an appropriate and equivalent combination of education, experience, and training.
• Advanced computer skills.
• Proficient with Microsoft Office 365.
• Knowledge of radio protocols and etiquette.
• Knowledge of workplace safety and health issues.
• OFA 1 certification
• Familiar with the general operation of the resort.

Compensation and Benefits

• Free Season pass
• Discounted lift tickets for friends and family
• Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
• Free or discounted lift tickets at many other resorts
• Discounts at Sutton and Sandman hotels (employee and friends/family)
• Additional Northland Properties discounts via a Perks program with other vendors

Disclaimer

The prior statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at