Debt Collections Officer

Company Description

Ayming is a global Business Performance Consulting Group with 1,600+ employees across 14 countries. In Canada, we combine international strength with an entrepreneurial, human-sized culture.

Job Description

We are seeking a Debt Collection Officer to join our Finance team. This role is responsible for managing client credit risk and collecting outstanding fees, while maintaining strong client relationships and supporting cash flow objectives.

This position is intended for an individual that has had experience in a similar role and possess strong communication skills.

Key Responsibilities

Collections & Accounts Receivable Management

• Monitor AR aging and manage collections on overdue accounts
• Chase overdue invoices via phone, email and written communication
• Lead customer communications related to payment follow-up, disputes, and resolution of outstanding balances (negotiation of payment plans may be necessary)
• Maintain accurate records of all credit control activity by using our group collections tool (cash on time)
• Provide regular updates on outstanding debts to the finance team, informing them of any risks to enable bad debt provisions to be taken
• Reconcile customer accounts and resolve discrepancies efficiently
• Collaborate with internal departments (Sales and Operations) to resolve complex or escalated AR issues impacting payment
• Ensure compliance with company policies

Qualifications

• 3+ years of experience in a similar role
• Bilingualism (French and English) is required. This position involves regular verbal and written communication with non-French-speaking clients across Canada regarding account management and collection activities
• Strong understanding of AR processes and cash collection metrics (including DSO).
• Strong communication and negotiation skills with the ability to manage customer conversations
• Good working knowledge of accounting systems and Excel
• A proactive approach to problem solving and attention to detail
• Comfortable working autonomously with minimal supervision

Additional Information

HR Policy:

• Unleash your potential with our Ayming Academy and Ayming Digital Academy!
• Work your way: enjoy flexibility, inspiring and friendly spaces, with a up to 100 remote days per year.
• Connect and celebrate through events and gatherings all year round (Webinars, “Coffee With” etc..) What will you benefit from?
• We strive to offer an ideal work environment for our employees – Ayming Canada is proud to announce that we have been certified Great Place to Work® after an extensive and independent analysis conducted by Great Place to Work Institute® Canada.
• Globally established brand where you can grow your career and make a meaningful impact.
• Autonomy, balanced with a strong level of support and collaboration.
• Flexibility – work from home 2-3 days/week
• We offer personal days, extra holidays, and half-day Fridays all summer long .
• Excellent benefits package with 100% of employee benefits covered by the company.

Ready to take your Next Step? At Ayming, it’s your talents, passions, and personality that make the real difference. If you’re driven by curiosity and eager to grow, we encourage you to apply. What matters most is your potential to thrive with us.

We are proud to be an Equal Opportunity Employer, committed to building a diverse and inclusive workplace. Come as you are, your unique perspective is valued here.

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