System Engineer

Our client a dynamic Information Technology services company that partners with leading global organizations to deliver innovative, high-quality IT solutions is looking for a Systems Engineer to join their growing team.

As a System Engineer, you will be responsible for Tier 2 level support for global IT infrastructure platforms and applications. You will work with a wide variety of the latest best-in-class technologies. You thrive in a fast-paced, dynamic environment. The position focuses on infrastructure operations support and system availability.

Responsibilities

• Perform Tier 2 troubleshooting on a wide range of incidents, including web services, platforms, infrastructure, network, security, and telecomm and applications.
• Provide technical guidance and assistance to Incident Coordinators.
• Collaborate closely with or escape issues to Tier 3 groups such as System Administrators, Networks, DevOps, Development Engineers, etc.
• Create and maintain SOPs (Standard Operating Procedures).
• Execute or assist with production changes (deployments, etc.).
• Identify potential system problems and elevate to internal or external teams for resolution.
• Continuously develop and improve technical aptitude and service knowledge, skills, and abilities.
• Participate in special projects as required.
• Monitor infrastructure alerts across platforms and alert types; take appropriate action following production support protocols.
• Participate in incident chats, bridges, and crisis management events; take direction from the Incident Manager on duty.

Qualifications

• Strong Unix proficiency, ideally with Linux administration.
• Experience with scripting support, design, and implementation (Python and shell/bash scripting).
• Exceptional troubleshooting skills on Linux/Unix and MS Windows Server (2012, 2016).
• Strong understanding of networking including TCP/IP, routing, LAN, and WAN.
• High level of personal and professional accountability.
• Highly motivated with a strong sense of ownership.
• Ability to work independently; highly detail-oriented.
• Quick adaptability to changing organizational needs (“fast learner”).
• BS in Computer Science, technical certificate, or similar training/certification.
• 3+ years of similar experience in a corporate Enterprise IT organization, preferably global.
• Ability to work on rotational shifts, including weekends and outside typical business hours.
• Strong knowledge of virtualization technologies such as OpenStack and VMware ESX server setup/administration.

Nice to have

• Experience providing remote support for end users and systems.
• Experience with applications based on Java, JEE, MSSQL, MySQL.
• Technical certifications such as RHCE, RHCA, CCNA, MCSA, MCSE.
• Nice to have ISO 27000 experience

This is a fantastic opportunity to join a growing team. The company offers a competitive compensation package, medical & health benefits and RRSP matching.

If this sounds like the ideal position for you then apply today!