Cabinet Expressions - Service and Warranty Technician

This field-based position is responsible for completing warranty service, troubleshooting installation issues, performing touch-ups and finishing work, completing small installation projects, and ensuring customers receive a high level of support after their cabinetry has been installed. As the face of Cabinet Expressions in the field, you will play a critical role in maintaining our reputation for quality craftsmanship and exceptional customer service.

WORKING CONDITIONS:

• Full-time, Monday–Friday (7:30am–5:00pm)
  


• Mainly field-based, travel required
  


• Benefits available after probation
  


• Company vehicle provided
  


• Wage: $30.00-$40.00/hour
  

JOB DUTIES AND RESPONSIBILITIES:

Warranty & Service Work:

• Respond to warranty and service requests in a timely and professional manner.
  


• Inspect completed installations to identify deficiencies, adjustments, or repairs required.
  


• Diagnose and troubleshoot cabinetry, millwork, hardware, and installation-related concerns.
  


• Complete warranty repairs, replacements, adjustments, and corrective work to company quality standards.
  


• Repair or replace damaged components, doors, drawer fronts, mouldings, panels, hardware, and accessories.
  


• Document warranty issues, corrective actions taken, and materials used.
  


• Provide feedback to management regarding recurring service concerns, product issues, or installation trends.
  


• Maintain positive relationships with customers, builders, contractors, designers and installers.
  

Installation & Field Support:

• Complete small installation projects as assigned.
  


• Install replacement cabinets, countertops, hardware, mouldings, trim, shelving, and accessories.
  


• Assist installation teams during peak workloads or on specialized projects.
  


• Perform adjustments including door alignment, drawer adjustments, levelling, and final fit-and-finish work.
  


• Verify site conditions and measurements when required.
  


• Ensure all installations meet quality standards and customer expectations.
  

Finishing & Quality Assurance:

• Perform touch-up work on finished cabinetry and millwork.
  


• Repair minor scratches, dents, chips, and finish imperfections.
  


• Conduct final quality inspections of completed work.
  


• Identify opportunities to improve product quality, installation practices, and customer satisfaction.
  

Customer Service & Communication:

• Serve as a professional representative of Cabinet Expressions on all job sites.
  


• Communicate effectively with customers regarding service timelines, repairs, and project updates.
  


• Address customer concerns professionally and work toward positive resolutions.
  


• Collaborate with Project Managers, Production Manager, and Installers to ensure service issues are resolved efficiently.
  


• Maintain accurate service records, photographs, and documentation.
  


• Other duties as assigned.

QUALIFICATIONS:

• Proven experience in cabinetry installation, finishing, woodworking, millwork, carpentry, or a related trade.
  


• Strong knowledge of cabinetry construction, installation techniques, hardware, and finishing processes.
  


• Ability to troubleshoot and resolve installation and product-related issues independently.
  


• Exceptional attention to detail and commitment to quality workmanship.
  


• Strong customer service and communication skills.
  


• Ability to read blueprints, shop drawings, and installation plans.
  


• Valid Class 5 Driver's License with a clean driving record.
  


• Ability to lift and carry materials and work in residential, commercial, and construction environments.