Customer Logistics Representative (Fixed Term)

Job Responsibility:

Johnson & Johnson MedTech Canada is recruiting for a Customer Logistics Representative, located in Markham, ON, Canada. This is a duration-based role for 12 months.

The Johnson & Johnson Medical Devices Companies have been working to make surgery better for more than a century. With substantial breadth and depth in surgical technologies, orthopedic and interventional solutions, we aspire to improve and enhance medical care for people worldwide. Together, we are working to shape the future of health through differentiated products and services.

The Customer Logistics Representative (CLR) is owner of the customer relationship from an operations' perspective. The incumbent has direct responsibility for delivering outstanding customer experience to an assigned portfolio of accounts within a territory. The incumbent handles both the execution of tactical processes such as customer order intake, order management, order follow-up and troubleshooting, as well as critical initiatives using business analytics to influence customer collaboration. The CLR will also engage with internal partners to provide resolution to customer complaints.

The CLR will monitor key performance indicators (KPI's) to track progress of the efficiencies and value-added services offered to the customers. This role also involves extensive collaboration with multiple business partners including Distribution, Transportation, Sales and Marketing, and Planning

CLS strives to strengthen customer trust by providing enterprise customer & logistics services that improve the customer experience while ensuring a safe and compliant supply chain.

Responsibilities:

The CLR actively seeks to build further collaboration with existing customers to achieve:

• An increase of the number of orders sent electronically to Johnson & Johnson

• A reduction of errors that occur for customers submitting already electronic orders.

• A decrease of the number of corrective documents (Credits/Debits and Returns)

• A reduction of the cycle time of Credit / Debit issuance

• CLR will act as an internal representation of the customer and will search for the optimized balance between Johnson & Johnson capabilities/controls and customer expectations.

• Apply available information and reporting to measure efficiencies within the assigned customer portfolio.

• Enter orders in the system for customers belonging to the regional portfolio; orders can be received via Phone, Fax or email.

• Review orders for pricing, product availability, dating, discontinued items, payments terms and make any necessary adjustments.

• Respond to inquiries from internal and external customers via phone or email; inquiries may be related to back-orders, order status, order amendments, among others.

• Ensure e-commerce orders are monitored and that any discrepancies or blocks are resolved to allow for timely processing.

Qualifications

• Education: A minimum of a Vocational, Certificate, Technical, Associates or equivalent is required
• Related work experience is preferred.
• Possess a high sense of accountability and ownership.
• Excellent command of English (Required)
• Command of French (Preferred)
• Experience in the Health Care industry is preferred
• Strong time management skills and able to meet deadlines. Prompt and reliable.
• Analytical skills preferred.
• Working knowledge of MS Office applications is preferred.
• Experience with ERP systems and SAP preferred.
• Experience and exposure to different areas of supply chain preferred.

At Johnson & Johnson, we're on a mission to change the trajectory of health for humanity. That starts by creating the world's healthiest workforce. Through innovative programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit

Diversity and inclusion are central elements of the shared culture across the Johnson & Johnson Family of Companies. Attracting, developing and retaining a workforce that reflects the diversity of our customers and communities is essential to our success. We are committed to providing a respectful, inclusive and accessible work environment where all employees have the opportunity to achieve their potential.