Operation Support Services Analyst

Expected Salary Range: $80487 - $100609 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected  compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Operation Support Services Analyst provides support in the effective business operations within the Supply Chain and Procurement Services department. Responsibilities include: process development, change management, policy analysis, data gathering, data analysis, identifying gap/variance/trend, conducting research and preparing reports, leading or supporting department projects and programs and providing recommendations against findings to support departmental performance objectives. Additionally, the role provides support to leaders in the day-to-day operations of the group. 

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

• Assist in the identification, creation, development and maintenance of business process flows.
• Support implementation of Supply Chain Services Procurement Standards.
• Update Procurement Policy and advises business units of any changes
• Develop governing performance standards as well as training material relevant to the process
• Support testing and implementation of various system enhancements in SAP & ARIBA, BI.
• Develop, test, and implement reporting to enhance operational efficiency
• Monitor, track, gather, analyze, and present data with recommendations for decision making
• Support assigned departmental projects and programs. This includes conducting research on best practices, performing quantitative and qualitative analysis, provide recommendations, and managing project through to implementation and post-evaluation
• Support Emergency Management as it relates to Supply Chain
• Support Strategic Sourcing, RFx and contract negotiation process
• Prepare and analyzes Supply Chain departmental metrics and scorecards
• Identify gaps and provide sustainable options for continuous business improvement associated with the group. Continuously seek process and business improvements and provide recommendations
• Conduct cost benefit studies and develop business cases
• Assist in the preparation of annual budgets, estimates, forecasting data
• Support day-to-day operations of the Supply Chain team

REQUIREMENTS:

• Post-secondary education in Business Administration or equivalent
• Three (3) to Five (5) years of experience in the areas of Supply Chain, Procurement, or Business Operations
• Knowledge and experience with managing and implementing complex business projects
• Knowledge and experience with data analysis and research
• CPIM, SCMP designations or equivalent designation are an asset
• Advanced data analysis including but not limited to SQL, Excel, Power Pivot, BI Cubes, SAP is an asset
• Knowledge and experience with process development
• Experience in an operationally focused environment is an asset
• Knowledge of SAP and Ariba is an asset
• Able to manage project schedule, scope, and implementation strategy
• Excellent computer skills with advanced knowledge of Microsoft Office (i.e. Excel, Word & PowerPoint); ability to build and automate reports and use statistical methodologies for tracking performance or building models
• Experience in compiling and presenting reports; must be detailed oriented
• Excellent problem solving and analytical skills
• Strong verbal and written communication skills
• Strong organizational and time management skills
• Able to influence, gain support and commitment from others

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

• 100% employer paid Health & Dental benefits
• 24/7 access to Employee & Family Assistance Program and Virtual Healthcare
• Company-paid life insurance and long term disability
• Spending account to support fitness goals (e.g. gym memberships)
• Competitive paid time off (including vacation and parental leave)
• Defined Benefits Pension Plan through OMERS
• Career development and tuition reimbursement
• Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency. 

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email Show email or call View phone number on jobs.torontohydro.com. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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