manager, payplan operational support.

PayPlan is a point of sale financing solution that has been developed. We are a small and scrappy team that has an owner-operator mindset. While roles are defined, we jump in to help one another in order to accomplish our collective goals. We are not hierarchical and ask that everyone asks questions, shares ideas and challenges what we’re doing so that we can make the business stronger.

Do you have outstanding relationships and a creative streak? Do you have strong attention to detail?

If so, this role may be for you!

Position: Manager, PayPlan Operational Support
Competitive Salary
Location: Toronto, ON
Hybrid –work from the office 4 days a week, 1 day WFH
12 month contract (Potential of extension/Conversion)

Advantages
This position offers the opportunity to work within a collaborative and supportive team environment.
The role will provide challenges and growth opportunities within a global organization.

Responsibilities
This role will include multiple operational support items but no two days will look the same. The primary focus on the role will be on:
•Supplier Management: Execute routine supplier-related administrative and operational tasks as assigned

•Production Support: Manage and triage incoming support tickets, prioritizing by severity and business impact
•COB Controls: Monitor and maintain COB control procedures and compliance requirements
•Exception File Review: Identify, assess, and triage exception files; escalate issues as needed
•VC GL Reconciliation: Perform general ledger reconciliation activities for virtual card accounts, ensuring accuracy and timeliness
•VC Operations: Execute ad-hoc operational tasks for virtual card management
•UAT Testing: Conduct user acceptance testing for new merchant onboarding functionality; document findings and defects

Qualifications
Must-have:

-Operations experience
-Experience handling customer issues/complaints

Nice-to-have:

-Financial services experience
-FinTech experience
-UAT testing experience

Languages:

English – fully proficient
Nice to have – French

Summary
If you have experience in a professional corporative environment and you are interested in the Senior Manager – EPS Contracts Management role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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