Service Technician

Company: Empire Envelope
About Us
Empire Envelope, an established business unit of Qualico, is committed to satisfying customers throughout Alberta as we have been doing already for over 50 years. With operations in Edmonton and Calgary, we service all residential and commercial needs.
Our team is dedicated to being an industry leader and to building long-lasting relationships with customers and their people. We seek to deliver exceptional service, on time and of the highest quality to all our customers. To learn more, click here.
Qualico welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Candidates being considered will be contacted. We thank you for your interest. Join our Talent Community to stay up to date on job opportunities and to find out why we have the best reason to come to work every day.

Title: Service Technician
Location: Office location – #1, 2315 – 30th Avenue NE, Calgary and surrounding areas.

Job Overview
• Full-time Service Technician position based in Calgary
• Perform insulation, drywall, and texture repair work
• Maintain high standards of quality, safety, and professionalism
• Track and report work progress
• Keep job sites and vehicles clean and organized
• Collaborate with internal teams, builders, and trades
• Ensure projects are completed efficiently and meet company standards

Duties and Responsibilities
• Perform drywall, taping, and texture repairs, and complete assigned scope of work as required
• Maintain site cleanliness throughout the duration of work
• Represent Empire Envelope professionally when interacting with builders, homeowners, and trades
• Uphold and protect company quality standards, ensuring all work meets or exceeds expectations
• Liaise with team members and divisions as needed
• Track hours and completed work for each job; update service schedules for tracking and billing
• Document work through photos, notes, and detailed descriptions
• Provide feedback to direct manager on work quality, trades, damage, site conditions, and builder-related issues
• Conduct weekly vehicle inspections and maintain overall vehicle cleanliness and upkeep
• Complete hazard assessments, wear proper PPE, and report any safety concerns to management or the safety department

Job Requirements:
• Strong communicator; clearly expresses ideas verbally and in writing with a persuasive and influential approach
• Creative thinker; identifies new ideas, techniques, and opportunities to improve performance and productivity
• Effective leader; develops team members’ skills through coaching and guidance
• Creative problem solver; thinks outside the box and approaches challenges without fear of failure
• Minimum 1 year of experience in drywall, taping, and/or general construction
• Physically capable of kneeling, crouching, and lifting, carrying, pushing, or pulling objects
• Comfortable using relevant tools and equipment
• Strong attention to detail, good hand-eye coordination, and awareness of the work environment
• Valid Class 5 driver’s licence with a clean driver’s abstract and reliable transportation

Key Values
• Build trusting, productive working relationships.
• Take ownership of decisions and their outcomes.
• Collaborate openly, positively, and respectfully with others.
• Set and achieve clear, measurable goals.
• Commit to continuous learning and personal growth.
• Stay current and proficient in technical skills.

What We Offer

Competitive compensation and benefits package.
The opportunity to contribute to a growing organization with a strong reputation for excellence.
A professional and collaborative work environment.

Working Conditions

You primarily work on site during regular business hours. Work has exposure to noise from equipment/machinery and occupational hazards as well as dealing with inclement weather and dust. Overtime may occasionally be required.

How to Apply: workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=17852fc8-578b-48f1-9d8d-0ecf86f753c2&ccId=19000101_000001&jobId=541449&source=MCGCareers&lang=en-ca

Veterans of the Canadian Armed Forces, Visible minorities, Indigenous people, and Newcomers to Canada are welcome to apply.