Audiovisual Technician

About Sapphire

Sapphire is a leading full-service audio-visual (AV) integration company serving Western Canada. We design, supply, and deliver custom AV solutions — from immersive sound systems and LED walls to integrated video and control systems for performing arts venues, houses of worship, hospitality spaces, corporate boardrooms, and more.

Sapphire is looking for individuals who share our core values:

• Skilled: We’re not just good; we’re experts. Everyone here brings their A-game to make sure our work at Sapphire is top-shelf.
• Trustworthy: We do what we say we will do. We value honesty over profits and strive to maintain trust with our team and clients.
• Responsive: We make quick decisions and stay engaged with our clients and teammates, keeping things moving forward.
• Passionate: We’re not just here to do the job; we’re here to crush it with enthusiasm and commitment, making every task our best.
• All In: Whether it’s staying late to finish the job, getting the quote out in time, or grabbing the plunger, our team will do whatever it takes.
• Fun: We’re like family, and family means fun. Whether we’re on the job or in the office, we’re all about enjoying the ride together at Sapphire.

We care about our people and we’re committed to setting you up for success.

Position Summary

We are looking for a highly motivated and experienced Technician to join our services team. The ideal candidate will have proven expertise in executing advanced AV installations, mentoring junior technicians, and ensuring the successful delivery of complex AV projects. This individual must work independently, possess strong technical skills, and demonstrate leadership capabilities to achieve project goals in alignment with AVIXA and ITIL best practices. This role requires technical expertise, leadership skills, and the ability to manage projects on site from start to finish while ensuring customer satisfaction.

Key Responsibilities

Project Execution

• Lead and execute tasks on large-scale and complex AV projects.
• Manage daily on-site activities, ensuring work is performed to meet project specifications and schedules.
• Collaborate with project managers and site supervisors to ensure resource allocation and project continuity.
• Perform installation and configuration of AV systems, including but not limited to theaters, arenas, broadcast studios, control rooms, and large corporate environments.
• Maintain detailed project documentation, including system diagrams, equipment lists, and service records.
• Ensure all installations and services adhere to industry standards, safety regulations, and company policies.

Client and Stakeholder Interaction

• Act as the primary on-site technical representative for Sapphire, interfacing with clients, site trades, and project managers.
• Address technical concerns and provide expert guidance to stakeholders.

Quality Assurance

• Conduct detailed system testing and quality checks to ensure compliance with specifications and safety standards.
• Implement quality assurance measures to maintain consistently high-quality installations.

Training and Mentoring

• Provide hands-on training and support to junior technicians to enhance their technical skills and understanding.
• Mentor staff on troubleshooting techniques and best installation practices to build a proficient technical team.

Troubleshooting

• Identify and resolve complex technical issues related to high-end AV systems.
• Document troubleshooting processes and solutions to facilitate knowledge sharing and future project efficiency.

Post-Installation Support

• Provide comprehensive post-installation technical support to clients.
• Troubleshoot and resolve ongoing system issues to ensure continued client satisfaction.
• Deliver user training and create system documentation as required.

Qualifications and Skills

• 2-5 years of experience in the audiovisual industry, with at least 2 years in a field services role.
• Relevant certifications such as AVIXA CTS, CTS-I, CTS-D, or manufacturer-specific training preferred.
• Proficiency in installing and servicing AV systems, including video conferencing solutions, control systems (Crestron, AMX, Extron), audio systems, and structured cabling.
• Proven ability to mentor and support technical teams.
• Proficiency in reading architectural and structural drawing sets.
• Excellent problem-solving and complex troubleshooting skills.
• Strong client-facing communication and stakeholder management abilities.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong understanding of safety standards and quality assurance processes.
• Commitment to continual improvement.

Other Requirements

• Valid Class 5 driver’s license
• Ability to lift up to 50 pounds, work on ladders, and perform tasks at height or in crawl spaces.
• Willingness to travel to client sites as required.

Upon Acceptance (costs reimbursed by Sapphire):
○ Three (3) year Driver’s Abstract
○ Name-Based Criminal Record Check
○ Smartphone with cellular data that can be used for occasional business purposes
○ 6-8” CSA-approved Green Triangle safety boots

What We Offer

• Comprehensive health benefits and paid sick leave.
• RRSP matching.
• Company-provided tools and resources.
• Referral bonus program.
• Service milestone bonuses.
• Social and team-building activities.
• Paid office closure during Christmas holidays.
• Professional development opportunities, including support for certifications.