Service Technician - Shop

Brandt is currently looking for a Service Technician - Material Handling for our Calgary location. The  Service Technician   is responsible for independently performing basic to complex diagnostics, service maintenance and repair work on customer and/or dealer owned equipment efficiently .   They are also responsible for providing quality service to customers and ensuring all issues are resolved satisfactorily and  in a timely manner .  

 

DUTIES & RESPONSIBILITIES INCLUDE BUT NOT LIMITED TO:  

• Financial Performance:  

• Operate within budgets and approvals established by the Service Manager.  

• Maintain high levels of productivity, efficiency, and gross margin to contribute positively to branch goals.  

• Achieve and uphold a quality of work metric of 98%, ensuring work is completed correctly the first time to minimize rework and enhance customer satisfaction.  

• Diagnostic and Repair Services:  

• Perform basic to complex diagnostics on power equipment to accurately identify repair needs and minimize downtime.  

• Diagnose, disassemble, assemble, and repair mechanical, electrical, or hydraulic systems to restore optimal equipment performance.  

• Conduct customer, manufacturer, and government-mandated inspections to ensure compliance with quality and regulatory standards.  

• Perform preventative maintenance tasks such as fluid and filter changes, battery testing, brake system adjustments, and lubrication to prolong equipment life.  

• Execute advanced mechanical repairs, including engine and transmission diagnosis, repair, or replacement, to resolve complex issues .  

• Work Systems and Procedures:  

• Maintain current product knowledge specific to equipment and industry standards relevant to the branch location.  

• Maintain a clean, neat, and orderly work area to ensure efficiency and safety.  

• Follow all safety rules and Occupational Health & Safety (OH&S) standards.  

• Ensure compliance with proper procedures for hazardous waste disposal.  

• Work within guidelines set by managers to ensure consistent and quality service delivery.  

• Perform all service tasks assigned by the Service Manager or Service Department Foreman.  

• Participate in required training programs, including industry-specific technology training.  

• Maintain and care for departmental tools, equipment, and vehicles.  

• Mentor and oversee apprentices to support their professional growth.  

• Other duties as assigned.  

 

QUALIFICATIONS/REQUIREMENTS:  

• Trade  qualification (Heavy Equipment, Agriculture, Truck/Transport).  

• 3 years’ relevant experience.  

• Knowledge of mechanical, electrical, and hydraulic systems.  

• Possess computer and technical aptitude and knowledge for diagnostics and calibration work.  

• Possess diagnostic skills to understand mechanical and technical equipment repair needs.  

• Possess strong time management skills to perform under pressure.  

• Possess  strong communication skills, both written and oral.  

• Possess a commitment to high quality customer service.  

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Required Skills

Required Experience