Equipment Service Technician I

Position Summary

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional Customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician.

At STERIS, our Equipment Service Technicians act as the face of our company by ensuring top-notch service for our customers. In this field-based, Customer-facing role, you will travel to hospitals, laboratories, surgical facilities, in and around Calgary, AB, area, to maintain, troubleshoot, service, and provide calibration and installation support on complex mechanical, electro mechanical and electronic units. Additionally, you will be responsible for building positive relationships with Customers and colleagues, as well as completing necessary administrative tasks.

Please note that this is a Full-Time/Permanent position which involves upto 50% travel, with typically 1-2 nights a week overnight in hotel.

What You'll Do as an Equipment Service Technician at STERIS

• Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently.
• Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner. This includes: disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
• Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
• Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc. Perform minor installations as required.
• Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes, but is not limited to: planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site; maintain on-site Customer Service Logs/Total Maintenance Care books according to STERIS procedures; and maintain tools and parts inventory to prescribed levels as required by District Service Manager.
• Maintain a working relationship with the District Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
• Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicate activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities.
• Increase company growth through identifying sales opportunities, and recommending STERIS products/services to Customers. Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.
• Respond to routine Customer and sales questions regarding equipment operation and performance. At the District Service Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
• Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
• Other duties as assigned.

Required

The Experience, Skills, and Abilities Required

• High School Diploma or GED.
• At least two years’ relevant experience required in HVAC repair or Mechanics or Maintenance or Refrigeration or Boilers or Chillers or Equipment Repair or Diesel and Automotive Repair or Aviation Repair or Plumbing or Electrical or etc. are often successful.
• Strong technical and troubleshooting skills.
• Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
• Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
• Strong organizational and problem-solving skills.
• Ability to work independently without supervision.
• Flexibility to handle multiple and changing priorities.

Preferred

• Associate or Bachelor degree in electronics, mechanical or similar discipline, plus one to two years of related experience strongly preferred.
• Excellent interpersonal and Customer communication skills.

Additional Requirements

• Ability to travel to USA for training.
• Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
• Must have a valid provincial driver’s license with acceptable record.
• Willingness to work in a hospital setting that may include visibility to emergency trauma.
• Must travel to customer sites that include, but are not limited to: hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues. May be subject to customer drug testing, customer specific safety training, or customer SOP training.

This position requires knowledge of English due to the nature of the duties involved, including regular communications outside the province of Quebec, training, email communications, and frequent meetings and interactions with English- only employees. The employer has taken all reasonable steps to avoid imposing this language requirement, in accordance with the Charter of the French Language.

STERIS strives to be an Equal Opportunity Employer.