BILINGUAL ACCOUNT MANAGER

Job Responsibility:

WHO WE ARE When it comes to health, we're always looking for ways to push for better. It's why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter's prescription. He knew there had to be a better way. So, he introduced North America's first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.

We aren't just a health and benefits company. We're the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place. We're noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body. Our mission is to create better health for all Canadians, and we know that starts with our employees.

THE ROLE IN A NUTSHELL

The Account Manager is responsible for developing long-term relationships with advisors and clients by effectively managing, servicing and retaining an assigned block of group client accounts. The Account Manager not only acts as an advocate for GreenShield For Small Business, but is responsible for delivering high-level customer satisfaction of group accounts assigned to them.

• Be the primary point of contact and building the relationship with clients and their advisors
• Provides excellent customer service both verbally and written to various channels
• Ensure the timely and successful delivery of solutions based on client needs and objectives
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day to day basis.
• Monitor and analyze clients usage based on product
• Liaise between our clients and internal teams
• Schedule meetings with advisors and clients to discuss renewals and plan design changes
• Travel to meet clients
• Provide on-going support to Plan Administrators and Advisors
• Promote and cross-sell other GreenShield Products and GreenShield Administration service capabilities with Plan Administrators
• Manage the overall performance of a group by analyzing monthly financial reports
• Prepare revisions for plan design changes and implement new plan design changes
• Provide clarification of administrative procedures, contractual terms and conditions and product specific features.

WHO WE'RE LOOKING FOR

• Bilingual - Excellent communication skills, both verbal and written in English and French, with the ability understand users' questions and effectively disseminate technical information is essential.
• Requires 3 to 5 years of related experience
• Hold a valid Autorité des marchés financiers (AMF) license
• Knowledge of Group Benefits/Insurance eligibility requirements
• GBA designation or working towards.
• Access to reliable transportation and willingness to travel
• Post secondary degree/diploma

THE CULTURE We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that's what it takes to create better health for all. We dare to challenge the status quo. And we're driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That's why we provide a place where you can be inspired, challenged, and rewarded. Where your growth means our growth. Where your voice is heard and valued. Where your work has purpose. And purpose matters. We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn't just about personal achievements, it's about making a difference together. Here's to Better Health for All!

A FEW MORE DETAILS Proficiency in English is required for this position. As part of this role, you will be required to communicate with colleagues or customers who use English as their primary language. By requiring English proficiency for this position, we aim to ensure that our employees can excel in their roles, collaborate, and communicate effectively, and contribute to the success of our organization.

GS supports diversity, equity and inclusion in our teams and communities, and we value the unique contributions made by all. Even if your experience doesn't align perfectly to every requirement, we invite you to apply. We encourage applications from all candidates and will accommodate needs under human rights legislation throughout all stages of the recruitment and selection process. Please let us know of any accommodation through View email address on ca.edajobs.com. Information received relating to accommodation will be addressed confidentially.

Providing this information gives GS consent to use your personal information to assess your suitability for specific positions, future opportunities or for your personnel file. Your résumé will be held in strict confidence and will be viewed only by the Organization. Information may be stored outside of Canada and could be used for aggregate statistical purposes (which uses no personal identification).