Lending Administration Specialist

Job Responsibility: At CWB , we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by:

• Putting people first and building relationships with intention
• Seeking out and embracing new ideas
• Believing that how we do things is as important as what we do

Roles Specifications Location: Edmonton, AB Alternate Locations: Vancouver, BC or Calgary, AB Everyday flexibility. Hybrid work environments. Collaborative connections. CWB Corporate Put a new spin on your banking career The overwhelming majority of our employees say CWB is a Great Place to Work® We're different from the big banks in the way we engage our employees - caring, responsive, and armed with an obsession for growing talent. Our reputation is powered by a people first culture that ensures our employees be and feel heard, promotes inclusivity and diverse viewpoints, and inspires collaboration and innovation. Our employees love CWB. You'll love it here too. The opportunity The Lending Administration Specialist, Commercial & Real Estate is part of Credit Support and is responsible to provide strong knowledge and support to lending administration, maintenance and servicing Canadian Western Bank's loan portfolio. This role will contribute and support the Manager, Lending Administration-Commercial/Real Estate to drive a high level of quality and standards, risk management, and strong data integrity. What you'll be doing Risk Management, Lending Administration & Optimization

• Contribute and support the organization by providing consistent credit processing specific to lending administration and maintenance for the Commercial / Real Estate line of business.
• Contribute to the progress of continuous improvement of all Credit Support processes specific to lending administration and maintenance.
• Support and maintain the processes which lead to consistent and predictable daily Credit Support outcomes
• Ensure quality benchmarks for Credit Support are being met.
• Ensure contributions to lending administration comply with the Bank's policies and procedures to ensure the branch network can continue to deliver a high level of customer service.
• Accountability as the team member for the execution of work procedures, policies, and methods to ensure compliance with Canadian Western Bank's legal, regulatory business policies and procedures.

Be a Team Player

• Provide support within the Commercial / Real Estate Credit Support department to ensure smooth daily operations and maintenance of consistent centralized service workflow.
• Inspire trust by being open, honest, and direct in communication, meeting commitments and behaving ethically by adhering to the CWB Conduct Policy.
• Treat all partners with professionalism, dignity and respect and support an environment where people can contribute and excel.
• Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment.
• Accept responsibility and accountability for actions and results.

Financial Growth & Profitability

• Contribute to the progress of targeted benefit realization from credit processing standardization.
• Actively works to ensure standardized lending administration processes are followed, and data integrity is consistently achieved, monitored, and maintained.
• Participates in projects that primarily impact functional area or specific department, adhering to standard project governance practices and operating within approved budget.
• Due diligence as it relates to credit support activities, procedures, and documentation for compliance with regulatory bodies.

Client focused

• Model a client-centric approach for team members where required to ensure a client-focused lens is used in providing services to the branch network.
• Ensure Service Level Agreement (SLA) targets are being met.
• Establish a collaborative and client-centric relationship with Credit Support and branch network while balancing the efficiencies and governance of a standardized structure.
• Responsible for delivering “best in class” customer experience.
• Correspond with branches and provide direct lending administration support, both verbally and in writing, regarding loan processing and inquiries.

Who we're looking for & what you've done Core competencies

• A true #tealmate . Live & champion CWB values. Represent the CWB Brand with honour and integrity, embodying our culture in a way that prioritizes collaboration and respects individuality. Respect the code : #OneCWB Growing Together.
• Lifelong Learner. The ongoing, voluntary, and self-motivated pursuit of knowledge.
• Play to win approach. Ability to be success in a high stress environment arising from diverse responsibilities, complex processes, multiple stakeholders, and high reputational risk by utilizing effective prioritization, planning, escalation, and teamwork.
• Proactive coach: You have a proven ability to influence those in your sphere positively. You are engaged and present for every coaching opportunity.
• Results focused: Build and execute a business plan to achieve targets while collaborating and respecting the capabilities and contributions of all team members.
• Optimizer. Demonstrated ability to drive efficiencies and continuous improvement in processes aligned with corporate culture and regulations
• Independent thinker. An independent thinker with a bent for coming up with creative solutions, connecting knowledge and ideas gained from across the enterprise and seeing the bigger picture.
• Problem solving. You approach work with a sense of wonder, learning how to adapt and solve problems utilizing your analytical and reasoning skills - making sound decisions, relying on your confidence to assess complex scenarios.
• Collaborative. Demonstrated ability to build and maintain effective relationships with a geographically diverse team in a hybrid work environment to accomplish both individual and team goals aligned with the strategic direction of CWB.
• Agile. Strong and highly flexible, solid interpersonal and communication skills that allow one to work effectively in a diverse environment

Foundational knowledge requirements

• Diploma in Business Administration or equivalent experience.
• Excellent knowledge of loan administration, collateral securities, and complex credit processes (commercial & real estate).
• Strong knowledge of the Banking System, Loan Origination Systems, Microsoft Office Suite, and Adobe Forms.
• Understanding of process improvement and continuous process design to achieve optimization.

Demonstrated experience

• 1-5 years of credit support experience.

Why work with us? Your success is our obsession! And our award-winning culture & benefits back it up. Proudly recognized by Great Place to Work® in 2024 as one of Canada's top 50 Best Workplaces & member of Waterstone Human Capital's Most Admired Corporate CulturesTM Hall of Fame. Wellness matters . We offer an award-winning benefits package that includes:

• Hybrid work environments
• Everyday flexibility
• Generous company-funded health coverage
• Health care spending account
• A flexible wellness program
• generous time-away options to unplug, rest & recover

Career development. We commit to our employees' development and help them reach their professional goals with:

• Organization wide coaching services
• Mentorship
• Education support & training programs

Bring your whole self to work. Inclusion is a journey requiring practice & experience to result in a powerful outcome. Your perspective matters & voice will be heard. Find community within the CWB family in our employee represented groups. #LI-JA1 IND-JA As an equitable employer, CWB Financial Group is committed to providing a safe and inclusive environment where a diverse workforce thrives. You are welcomed and encouraged to bring your whole self to work. Dignity, respect and equality are non-negotiables. If you require accommodation during any part of the recruitment or selection process, please reach out. Closing Date:

• Position closes at 12:01am on the close date identified below.

07/24/2024