System Services Representative

Introduction

We are delighted to inform you all of an exciting, new, full-time career opportunity at IBM Canada Ltd. We are currently seeking to hire a motivated self-starter for the position of System Services Representative. Please see the job description below for details about the position and application guidelines.

System Services Representative (Large Systems – Mainframe Environment)

Overview

The System Services Representative is responsible for all activities related to providing service to IBM and other equipment manufactures Servers & Mainframes, including the peripheral and network equipment that makes up a complex system environment. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers is vital in this position.

Skills

• Strong execution and interpersonal skills
• Highly organized
• Strong attention to details
• Ability to manage multiple responsibilities and set priorities
• Experience responding to customers concerns
• Strong written and verbal communication skills
• Proactive self-starter
• Flexibility to adapt to a rapidly changing environment
• Computer servicing proficiency, including knowledge of associated s/w

Experience And Education

• The position requires an organized team player with some experience (we will train you) in a professional services environment. Entry Level candidates are acceptable.
• College or higher degree desirable.

Additional Information

This position is a regular full time position. Working hours are 8:30 am to 5:15 pm. With occasional requirements to work off prime shift and weekends, including standby/on call rotation. Fully funded training / education, mileage reimbursement for personal car use and benefits are available. Work related travel throughout Canada / U.S.. along with assignments throughout the world is possible.

Compensation

Compensation is commensurate with skills and experience.

Applications

Please direct all responses to ***email_hidden***, including salary requirements. All applications should include a resume and cover note outlining the candidate’s basis for interest and fit with the role. Do not send applications by fax or mail. No phone calls please.

About IBM

IBM is one of the largest computer organizations in the world and considered "the leader in computer standards" by industry veterans. Our industry ranges from hardware and software development to highly related skilled services.

We welcome you sharing this opportunity with family, friends and colleagues who may be qualified and interested.

Thanks!

Randy

Your Role And Responsibilities

Posting is for Kitchener / Waterloo / Stratford / Guelph Ontario area.

• As a Systems Services Representative, you will be responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components. You will serve as the on-site technical interface to clients for the completion of on-site tasks, delivering services as required by the client. Your primary responsibilities will include: Perform On-Site Installation and Maintenance: Install, maintain, and repair IBM and multi-vendor systems and components, including hardware, networking products, and associated firmware, at client sites.
• Deliver Client-Facing Services: Provide preventive maintenance, basic configuration, and perform service activities such as systems assurance, installation planning, and account management to ensure high client satisfaction.
• Manage Client Relationships: Develop and maintain a thorough understanding of IBM's technical support strategy and articulate it to clients, while identifying new services opportunities to protect the revenue base.
• Maintain Accurate Records: Keep complete and accurate customer records on the Cognitive Support Platform and other relevant tools, providing accurate estimations on active work orders.
• Collaborate with Clients: Interact with customers using strong interpersonal skills to deliver services and support client needs.

Preferred Education

Technical Diploma

Required Technical And Professional Expertise

• Exposure to Hardware and Networking Products: Familiarity with installing, maintaining, and repairing hardware, networking products, and associated firmware.
• Experience Working with Multi-Vendor Systems: Knowledge of IBM and non-IBM systems and products, including Lenovo, NetApp, Teradata, Cisco, and others.
• Understanding of Technical Support Strategy: Basic comprehension of technical support strategies and ability to articulate them to clients.
• Familiarity with Service Delivery Tools: Exposure to tools such as the Cognitive Support Platform for maintaining accurate customer records.
• Basic Configuration and Maintenance Skills: Ability to perform basic configuration, preventive maintenance, and service activities for systems and products.

Preferred Technical And Professional Experience

• Familiarity with Industry-Leading Vendors: Exposure to Lenovo, NetApp, Teradata, Cisco, and other multi-vendor systems and components, including hardware and networking products.
• Understanding of Technical Support Tools: Basic comprehension of service delivery tools such as the Cognitive Support Platform for maintaining accurate customer records and providing technical support.
• Knowledge of IT Service Delivery: Exposure to on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, and associated firmware.