Exams Front Desk Assistant

Queen’s University is the Canadian research intensive university with a transformative student learning experience. Here the employment experience is as diverse as it is interesting. We have opportunities in multiple areas of globally recognized research, faculty administration, engineering & construction, athletics & recreation, power generation, corporate shared services, and many more.

We are committed to employment equity and diversity in the workplace and welcome applications from individuals from equity seeking groups such as women, racialized/visible minorities, Indigenous/Aboriginal peoples, persons with a disability, persons who identify in the LGBTQ+ community and others who reflect the diversity of Canadian society.

Come work with us!

The Exams Front Desk Assistant serves as the first point of contact for the Exams Office, welcoming walk-in visitors and responding to phone and general inquiries. The role also supports day-to-day exams operations by sorting, filing, and distributing exam materials and assisting with a range of administrative tasks.

This position is the first point of contact and resource person for the department, and communicates with students, staff, faculty and the general public. This position screens all incoming calls, answers inquiries, and responds, redirects or escalates accordingly. This position also performs general clerical duties such as scheduling appointments, meetings, and booking rooms, dealing with inbound and outbound mail, and filing.

• Acts as resource or contact person for the department including providing information, feedback and support to staff, faculty, students and the public.


• Provides triage and recommends resources as required.


• Provides general office support including mail and courier handling and distribution, scheduling meetings, workshops, presentations and/or information sessions, maintaining administrative calendars, booking rooms, and maintaining inventory of office supplies


• Updates and maintains records.


• Orders, distributes, and monitors all departmental keys and fobs.


• Other duties as required in support of the department and/or unit.

• Two-Year Community College Diploma.

• More than 1 year and up to and including 2 years of experience.
• Experience working at a post-secondary education institution considered an asset.

• Knowledge and insight of practical methods, techniques, and work processes that is typically acquired through a combination of technical training and/or work experience.
• Provide information that requires technical or administrative explanation or interpretation.


• Attempts to resolve a difficult or challenging interpersonal situation, or overcome resistance to gain cooperation, before referring to others.


• Manage own work effectively and follows through on commitments, using the available resources.


• May distribute work to deliver objectives on time and to the highest standard and help others access resources to support goal achievement.


• Resolve recurring problems and situations using established procedure and guidelines.


• Bring forward problems, obstacles or challenges to work completion in a timely manner so deadlines continue to be met.


• Break down concrete issues into parts and selects best solution from clear alternatives and past practices.


• Acknowledge and respect diverse cultural traditions and beliefs.


• Question attitudes, comments and behaviours which are discriminatory and seeks out appropriate resources to remove these from the workplace.

The University invites applications from all qualified individuals. Queen's is strongly committed to employment equity, diversity, and inclusion in the workplace and encourages applications from Black, racialized persons, Indigenous people, women, persons with disabilities, and 2SLGBTQI+ persons. In accordance with Canadian Immigration requirements, priority will be given to those who are legally eligible to work in Canada.

The University provides support in its recruitment processes to all applicants who require accommodation due to a protected ground under the Ontario Human Rights Code, including those with disabilities. Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at View email address on clients.njoyn.com .