People Experience Product Coordinator

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The People Experience Coordinator provides the operational foundation that enables effective portfolio delivery. Through planning, reporting, coordination, communications, and process management, the role helps ensure People Experience and Learning products are delivered efficiently, adopted successfully, and continuously improved.

HOW WORK GETS DONE

We operate with a product mindset, building and managing employee experiences that deliver measurable value. We create and maintain roadmaps aligned to employee needs and business priorities, using research, data, and ongoing stakeholder engagement to inform decisions. We test and validate solutions before scaling, measure outcomes and product health, and continuously improve based on insights and feedback. Above all, we simplify complexity, reduce friction, and focus on creating experiences that make a meaningful impact.

KEY ACCOUNTABILITIES

• Maintain portfolio roadmaps, backlogs, project plans, and supporting documentation.
• Coordinate product launches, initiatives, events, and implementation activities.
• Prepare portfolio reporting, dashboards, status updates, and performance summaries.
• Track milestones, dependencies, risks, action items, and follow-through.
• Manage communications and stakeholder updates across portfolios and initiatives.
• Coordinate meetings, workshops, agendas, materials, and follow-up actions.
• Support vendor coordination, purchasing, invoicing, contracts, and logistics.
• Maintain tools, resources, templates, knowledge repositories, and team documentation.
• Support governance activities, planning cycles, portfolio reviews, and roadmap updates.
• Identify opportunities to improve processes, workflows, and team effectiveness.
• Employee Listening, Insights & Reporting
• Coordinate employee listening activities, including surveys, focus groups, interviews, and feedback collection.
• Support the administration of the Voice of Employee framework and employee feedback channels.
• Compile, organize, and summarize employee feedback, trends, and insights.
• Create dashboards, reports, presentations, and stakeholder-ready summaries that support decision-making.
• Maintain experience metrics and reporting tools to track product health, adoption, and employee outcomes.
• Support product teams by providing research, reporting, and data coordination for discovery and validation activities.
• Translate employee feedback and operational data into actionable recommendations for continuous improvement.

WHAT SUCCESS LOOKS LIKE (KEY OUTCOMES)

• Product roadmaps, plans, and priorities are well organized and visible.
• Teams have the information, tools, and processes needed to execute effectively.
• Stakeholders receive timely, accurate, and meaningful updates.
• Product launches and initiatives are delivered smoothly and on schedule.
• Portfolio reporting provides clear visibility into progress, risks, outcomes, and product health.
• Employee feedback and insights are effectively captured, reported, and used to inform decision-making.
• Team processes are efficient, scalable, and continuously improving.
• Administrative and operational activities are executed with accuracy and consistency.

EXPERIENCE & CAPABILITIES

• Diploma or degree in Business, Human Resources, Administration, Communications, Project Management, or a related field is preferred.
• 1+ years of experience in an administrative, coordination, operations, HR, learning, or project support role. New graduates with relevant internship, co-op, or practical experience may also be considered.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Excellent attention to detail and commitment to accuracy.
• Strong written and verbal communication skills.
• Experience coordinating meetings, events, projects, or stakeholder activities.
• Ability to maintain documentation, trackers, reports, and presentations.
• Comfortable working with data and summarizing information into clear and actionable updates.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, Outlook, and SharePoint. AI experience will be considered an asset.
• Ability to follow established processes while identifying opportunities to improve efficiency and effectiveness.
• Strong customer service and stakeholder support mindset.
• Ability to build positive working relationships and collaborate across teams.
• Demonstrates initiative, curiosity, and a willingness to learn and adapt in a fast-paced environment.
• Experience supporting employee programs, learning initiatives, communications, or operational activities is an asset.

CULTURE ADD

Brings a continuous improvement mindset to how work gets done, challenging inefficient processes, creating structure and clarity, and helping teams operate more effectively. Simplifies complexity, improves coordination, and enables the delivery of meaningful employee experiences through strong operations.

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