Change Management Manager - Transformation & Business Readiness (Waterloo)

Role Summary

We are seeking an experienced Change Management Manager to lead the people, process, and adoption aspects of a large transformation program. This role will partner closely with business leaders, technology teams, and end users to ensure seamless delivery of front-to-back user experiences, sustainable change adoption, and measurable business outcomes.

The ideal candidate brings a strong blend of project management rigor, change leadership, and strong problem solving, with the ability to operate across strategy and execution.

Key Responsibilities

• Change & Transformation Leadership
  • Lead end-to-end change management for the transformation program
  • Develop and execute comprehensive change strategies covering stakeholder engagement, communications, training, and adoption
  • Assess change impact across front-line users, operations, and leadership levels
  • Anticipate resistance and proactively design mitigation strategies
• Project & Program Management
  • Partner with Program and Project Managers to integrate change activities into overall project plans
  • Track milestones, risks, dependencies, and readiness across workstreams
  • Support governance forums with clear, data-driven updates and recommendations
  • Ensure alignment between business outcomes, delivery plans, and user experience goals
• Front-to-Back User Experience
  • Champion a holistic, end-to-end user experience across customer-facing and internal processes
  • Collaborate with UX, Product, Operations, and Technology teams to ensure changes are intuitive, usable, and adoptable
  • Translate complex process or system changes into user-centered narratives and enablement materials
• Stakeholder & Executive Engagement
  • Build trusted relationships with executives, senior leaders, and cross-functional teams
  • Facilitate workshops, leadership sessions, and decision forums
  • Influence without authority and drive alignment across diverse stakeholder groups
• Measurement & Continuous Improvement
  • Define and track success metrics (adoption, proficiency, engagement, value realization)
  • Gather feedback and insights to continuously refine the change approach
  • Ensure transition plans are in place for post‑implementation sustainability

Required Experience

• Bachelor’s degree required
• Minimum 5 years of overall professional experience
• Minimum 2–3 years of experience in project management and/or change management within large, complex initiatives
• Proven experience delivering large-scale transformation programs (business, technology, operating model, or digital)
• Demonstrated experience supporting front-to-back user experiences spanning customer, operational, and internal users
• Experience working in a consulting, advisory, or transformation-led environment is strongly preferred
• Track record of managing multiple stakeholders across business, technology, and leadership teams

Performance Measurement

• Weekly 1:1s
• Quality and timeliness of deliverables

What Makes This Opportunity Attractive

• Great learning opportunity
• Exposure to nearly all parts of how an insurance company operates
• Solid project and transformation experience

Important Note

Candidates with highly technical backgrounds focused primarily on programming, software development, or coding will not be considered.

Compensation & Benefits

The expected base salary range for this position is $35 – $40 per hour, depending on experience, skills, and internal equity.

The Company offers a total rewards package in accordance with all applicable federal, provincial, and local laws and requirements. Benefit eligibility and offerings vary based on role, employment status, and work location.

For contractor positions, benefits are limited to those entitlements and protections required by applicable law, which may include (as applicable) vacation pay, public holidays, leaves of absence, and other legally mandated benefits or payments.