Gestionnaire, Solutions mondiales de fonds (transformation) (Waterloo)

Role Overview

The Global Fund Solutions Manager is responsible for leading transformation and business process optimization initiatives across fund administration and operation teams. The role focuses on evaluating current-state processes, identifying improvement opportunities, and delivering scalable solutions through process redesign, technology enablement, and organizational alignment. The position requires operational expertise, analytical problem‑solving, and experience with automation and emerging AI capabilities.

Responsibilities

• Partner with stakeholders to understand business priorities, challenges, and operational pain points.
• Analyze end-to-end workflows to identify opportunities for process improvement, automation, and organizational optimization.
• Lead structured problem‑solving, including root cause analysis and solution design.
• Develop business cases, project charters, and implementation plans to support transformation initiatives.
• Drive standardization, simplification, and scalability across fund operations.
• Develop and document current and future state processes (process maps, SIPOC, RACI).
• Identify opportunities to leverage automation and workflow tools to improve efficiency.
• Lead evaluation and adoption of AI‑enabled solutions (e.g., copilots, intelligent automation, agent‑based solutions).
• Partner with technology and development teams to deliver scalable solutions.
• Lead or support multiple initiatives from planning through execution, managing timelines, risks, and dependencies.
• Drive stakeholder alignment and support adoption of new processes and tools.
• Build strong cross‑functional relationships across operations, technology, and leadership.
• Communicate clearly with senior stakeholders on objectives, progress, risks, and outcomes.
• Influence decision‑making through data‑driven insights and recommendations.

Qualifications

• 7+ years of experience in asset management or financial services, including fund operations, consulting, compliance, or audit.
• Experience in process improvement, transformation, or operational excellence initiatives.
• Strong understanding of fund administration and operational workflows.
• Experience with process improvement methodologies (Lean, Six Sigma).
• Working knowledge of automation tools (Alteryx, Microsoft Power Platform) and ability to identify use cases.
• Strong familiarity and practical experience applying AI in an operational or business context.
• Strong analytical, problem‑solving, and business analysis skills.
• Demonstrated project management and delivery experience.
• Strong communication and stakeholder management skills.
• Ability to influence without direct authority.
• Results‑oriented mindset focused on efficiency, risk reduction, and value creation.
• Ability to manage multiple priorities in a quick‑paced environment.

Benefits

• Health, dental, vision, and mental health coverage.
• Short‑ and long‑term disability, life and AD&D insurance coverage.
• Adoption/surrogacy and wellness benefits, employee/family assistance plans.
• Retirement savings plans (pension/401(k) savings plans, global share ownership plan with employer matching contributions).
• Financial education and counseling resources.
• Paid time off: up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law). Full statutory leaves of absence offered.
• Hybrid work arrangement.

Location & Compensation

Boston, Massachusetts. Salary range: $92,475.00 USD – $160,290.00 USD, with incentive compensation tied to business and individual performance. Salary may vary by local market conditions and individual qualifications.

Equal Opportunity Employer

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity and are committed to fair recruitment, retention, advancement, and compensation, administering all practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnicity, citizenship, religion, creed, sex (including pregnancy), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other protected ground. We prioritize removing barriers to provide equal access to employment and offer reasonable accommodations during the application process.