Program Leader (Waterloo)

Job Details

Employment Status: Part time Casual (Temporary)

Hourly Rate: $22.97

Number of Positions: 4

Employment Group: Non-Union

Job Status: Casual Part Time Temporary (up to 12 months)

Posting Release Date: June 23, 2026

Hours of Work: Up to 24 hours per week*

Posting Closing Date: July 6, 2026

Primary Work Location: RIM Park Manulife Sportsplex & Healthy Living Centre, Waterloo Memorial Recreation Complex & Community Pavilion, Albert McCormick Community Centre, and Moses Springer

Responsibilities

• Assist with the monitoring and delivery of programs and activities for all ages within Recreation and Community Programming at the City of Waterloo, such as sports, fitness, and leisure programs.
• Plan, prepare and lead arts and crafts, games, drama, or reading-based programs and activities for a variety of participants including children, youth and seniors.
• Create an enjoyable experience for customers and serve as a positive role model for participants and other staff.
• Support participants with basic instructions and ensure participants behave in a safe and cooperative manner throughout activities and programs.
• Maintain craft, game, toy, and any other program supply inventory; ensure supplies are thoroughly cleaned.
• Provide excellent customer service to program participants through direct interactions and engagement.
• Prepare, set-up, and take-down of equipment and supplies required for activities.
• Ensure that facilities and resources assigned for activities are maintained and ready for use.
• Maintain a clean, safe environment and identify and report any safety hazards or damage to equipment or the facility.
• Work cooperatively with other City staff and other partners to ensure successful delivery of programs; assist Programmer or Coordinator with program evaluations as required.
• Assess and respond to incidents, problems, and emergencies as required in accordance with policies and procedures.
• Provide routine activity summaries and document incident reports if required.
• Other duties as assigned.

Qualifications

• Secondary school education or equivalent.
• Six (6) months experience in a community programming, child care or recreational setting.
• Experience working with various age groups and familiarity with municipal recreation departments is an asset.
• Exceptional customer services skills with ability to deal cooperatively, efficiently and effectively with co-workers, customers, and user groups.
• Ability to communicate effectively, both verbally and in writing.
• Must be able to perform physical duties of the job including standing and walking for prolonged periods, lifting, and moving equipment.
• Working knowledge of computer programs, including MS Word, Excel, Outlook.
• Successful completion of High Five training is an asset.

Requirements

• A Vulnerable Sector Check satisfactory to the City.
• Proof of current and valid certificate(s), licenses and/or educational qualification, if applicable.
• Standard First Aid with CPR C certification recognized by the Workplace Safety Insurance Board (WSIB) required or to be obtained at own expense within the first month of employment.
• Valid motor vehicle licence and reliable transportation.

Benefits

• Defined Benefit Pension Plan (OMERS).
• Living Wage Champion certification.
• Up to 10 paid Reservist Leave days per year.
• Substantial internal and external training and development opportunities.
• Complimentary FitPass for access to leisure, swim, and fitness drop-in programs for employees and family members.

EEO Statement

Be You @ Waterloo (Our Commitment to Diversity, Equity, Inclusion and Belonging):

The City of Waterloo acknowledges that our work takes place on the traditional territory of the Haudenosaunee, Anishinaabe and Chonnonton Peoples, and is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. The City is dedicated to advancing the organization’s commitment to Reconciliation, Equity, Accessibility, Diversity and Inclusion and to reducing barriers to employment opportunities. Applications from members of historically underrepresented groups, including Black, Indigenous, racialized communities, women, persons with disabilities and members of 2SLGBTQIA+ are encouraged for positions at all levels within the organization. Candidates from historically underrepresented groups are encouraged to self-identify in their application.

Accommodations are available throughout all stages of the recruitment process in accordance with the Human Rights Code and other applicable legislation.