Service Delivery Manager in Toronto
Recutify Inc.
Capgemini is seeking an experienced Service Delivery Manager in Toronto to lead AMS and ERP engagements. This role emphasizes stellar client relationships, management of delivery processes, and ensuring quality standards. In this leadership position, you will oversee end-to-end delivery processes while ensuring alignment with client expectations and contractual obligations. You will act as a key liaison for senior stakeholders, fostering lasting relationships and ensuring effective communication on delivery performance. Continuous improvement of service delivery and management of cross-functional teams will be integral to your role. Key Responsibilities:
- Lead AMS and ERP engagement delivery for clients
- Foster relationships with senior client stakeholders
- Drive service delivery efficiency through metrics and automation
- Manage cross-functional teams and establish governance frameworks
- Oversee financial health, budgeting, and forecasting
- 10+ years IT delivery experience, 5+ in leadership
- Proven management of AMS or ERP projects
- Experience with Azure cloud projects
- Exceptional communication and negotiation skills
- Proficiency in MS Office tools for reporting
Vacancy posted 2 hours ago
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