Infra & Cloud Services Director Toronto
GlassHouse Systems
Shape the future of service delivery at GlassHouse Systems as the Infra and Cloud Services Director. Focus on strategic leadership to enhance operational efficiency and client success. In this key leadership position, you’ll be integral in developing service strategies, managing budgets, and leading a dynamic team dedicated to excellence. Your experience with IBM technologies and cloud solutions will guide your efforts in fostering collaboration among stakeholders to achieve service goals. Emphasizing continuous improvement and innovation will be vital. Key Responsibilities:
- Implement strategic service delivery initiatives
- Mentor and lead the service management teams
- Develop annual budgets and spending controls
- Engage with key stakeholders for optimal service
- Analyze feedback to improve client satisfaction
- 10+ years in enterprise infrastructure services
- 5+ years in senior leadership roles
- Strong understanding of IT service practices
- Proven conflict resolution skills
- Bachelor's degree in IT or similar field
Vacancy posted more than 2 months ago
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