Guest Services Coordinator
Full-time
Banda Volpi Hospitality INC.
Guest Services Coordinator (Part-Time)
Location: Banda Volpi Head Office
Department: Executive + Events Team
Start Date: As soon as possible
Banda Volpi is currently seeking a part-time Guest Services Coordinator to support our executive team and collaborate closely with our events department in a dynamic, fast-paced office environment. This entry-level administrative position plays a vital role in ensuring an exceptional experience for every guest who interacts with our restaurants and teams.
About the Role
As a Guest Services Coordinator, you’ll be the first point of contact for guests across all Banda Volpi properties. You’ll be responsible for:
- Answering phone lines for multiple restaurants with professionalism and warmth
- Monitoring and responding to guest inquiries via multiple email accounts
- Processing and coordinating gift card and product orders
- Supporting the events team with inquiries, booking logistics, and administrative tasks
- Delivering genuine, detail-oriented guest service that reflects Banda Volpi’s hospitality values
This role offers hands-on exposure to guest services, events, marketing, and executive operations — ideal for someone looking to grow their career in hospitality or office administration. You’ll work with a collaborative, high-performing team that values communication, creativity, and growth.
Qualifications
- Previous hospitality or restaurant experience is an asset
- Highly organized, detail-oriented, and self-motivated
- Comfortable with computer systems, especially Google Drive and email platforms
- Strong written and verbal communication skills
- Ability to manage time effectively and handle multiple priorities
- A positive attitude and willingness to learn
- Weekend availability is required
Compensation & Benefits
- Daily staff meal
- Extended health benefits program
- Staff recognition and milestone celebrations
- Generous staff dining discounts
- Ongoing professional development and opportunities for advancement
Our Culture Pillars
We show up for each other.
We value our associates and strive to build trust, communication, and empowerment.
We create and grow.
We expand our knowledge and push our boundaries to build a culture defined by creativity, innovation, and collaborative growth.
We are guest obsessed.
We welcome everyone as if they are guests in our own home, placing hospitality at the forefront of everything we do.
If you’re excited by the idea of joining a thoughtful, guest-first team and contributing to meaningful hospitality experiences, we’d love to hear from you.
Vacancy posted 6 days ago
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