Customer Service Supervisor
$33.25 per hourNorth Vancouver Recreation and Culture (NVRC)
North Vancouver Recreation & Culture (NVRC) is dedicated to building healthy individuals, families, and communities. NVRC offers a wide range of recreation and cultural programs and services to residents of all ages and abilities. We are looking for a positive, enthusiastic and friendly individual to deliver memorable experiences to our customers.
You will be an integral part of our dedicated staff team who continually strive to make a difference in the recreation and cultural lives of North Vancouver residents. NVRC values employees, offering a competitive salary, comprehensive benefits, and the opportunity to participate in an earned day off (EDO) program.
You will be delivering excellent front line customer service experiences by providing information and assistance to the general public and patrons. You will be organizing and monitoring the efficient operation of the office support services, supervising staff and preparing staff schedules in a recreation facility. You will receive and process remittances, prepare and maintain a variety of office records and related materials and perform related duties.
You are a team player committed to community. You are reliable, responsive to customer needs, and excellent at building relationships. You are courteous and effective with the public in providing information and assistance regarding our facilities, bookings, programs, activities and community events. You enjoy working with a diverse group of people and embrace change and challenges.
Completion of high school, supplemented by clerical or business courses and sound related experience, including in a supervisory role. You have a sound knowledge of recreation registration software, MS Excel and Word. Previous customer service experience and training is an asset.
The comprehensive benefit package includes enrolment into group life insurance, extended health, dental benefits, the Municipal Pension Plan upon eligibility, and the option of participating in the Earned Days Off program.
Employees will be available to work at any North Vancouver Recreation & Culture location. All candidates are required to submit a Police Information Check as a requirement of the position.
The pay for this unionized regular full-time position starts at step 1, $28.37 and ranges up to $33.25 per hour, plus a comprehensive benefit package.
This is a regular full-time position for 35 hours per week including weekends, days and/or evenings based on operational needs.
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We thank you for your interest in employment with the North Vancouver Recreation and Culture and advise that only those selected for an interview will be contacted.
Pay: $28.37-$33.25 per hour
Work Location: In person
$18.5 - $25 per hour
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