bilingual operations officer - 58472.

We are seeking a detail-oriented and customer-centric Bilingual Operations Officer III to join our dynamic Operations and Business Services team. In this role, you will play a critical part in delivering operational support, performing specialized financial transactions, and executing Anti-Money Laundering (AML) and Know Your Customer (KYC) compliance processes.

Dividing time between direct-to-customer communications (inbound/outbound) and back-office administrative operations, you will ensure high-quality service delivery while upholding strict regulatory standards within a leading financial institution.

Position Type: Contract (8 Months) – High potential for extension or conversion based on performance and business needs
Schedule: Monday to Friday, 9:00 AM – 5:00 PM (No shift rotations, No OT)
Location: Mississauga, ON (Hybrid: 4 days on-site, 1 day work-from-home)
Pay Rate: $34.54

Advantages
Top-Tier Work Culture: Join a collaborative, highly supportive, and diverse team environment.
Career Growth: Opportunity for contract extension or permanent conversion based on business needs and individual performance.

Work-Life Balance: Standard weekday business hours (Mon–Fri, 9–5) with a predictable hybrid work schedule.
Industry Experience: Gain valuable experience and build professional networks within a premier Canadian financial institution.

Responsibilities
KYC & AML Compliance: Conduct thorough Know Your Customer (KYC) checks, accurately document findings, maintain precise records, and collaborate with compliance and investigation teams on Anti-Money Laundering (AML) requests.
Customer & Partner Support: Deliver direct customer support through both inbound/outbound phone calls and written correspondence (emails). Respond to inquiries efficiently while maintaining strict confidentiality.
Operational Execution: Process specialized transactions accurately and on time, strictly adhering to established Service Level Agreements (SLAs), operational procedures, and enterprise frameworks.
Issue Escalation & Resolution: Identify, investigate, and escalate non-standard, high-risk, or complex operational issues to the appropriate internal partners to ensure prompt resolution.
Process Improvement: Continuously review internal operational workflows and contribute actionable ideas to enhance service quality, efficiency, and compliance standards.

Qualifications
Must-Have Qualifications:
Fluency: Fully bilingual in both English and French (written, reading, and spoken proficiency required).
Experience: 5–7 years of experience in the banking/financial services industry.
Call Center Experience: Proven experience handling both telephone interactions and administrative back-office work.
Compliance Background: Direct hands-on experience conducting KYC checks and handling financial/client documentation.
Technical Skills: Strong proficiency in Microsoft Office 365 (specifically Excel, Word, and Outlook).

Key Soft Skills:
Quick Learner: Ability to rapidly adapt to changing policies, procedures, and new software applications.
Communication: Exceptional written and verbal communication skills with a strong customer-first mindset.
Critical Thinking: Sharp analytical and problem-solving skills with a keen eye for detail.
Time Management: Highly organized with the ability to prioritize tasks, multitask effectively, and consistently meet strict SLA metrics.

Nice-to-Have Skills:
Certified Anti-Money Laundering Specialist (CAMS) designation.
Familiarity with Money Market (MM) and Foreign Exchange (FX) products (e.g., options, FX spots/forwards, deposits, loans).

Summary
If you are interested in the bilingual operations officer position please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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