Customer Service Representative - Mississauga Office

You will also support clients interested in establishing businesses in Dubai and other jurisdictions by coordinating with our Dubai operations team.
<\/p>

Key Responsibilities <\/b>
<\/h3>

• Respond promptly to inbound inquiries via phone, email, and CRM platforms.
  <\/p><\/li>

• Conduct consultation calls to assess client needs and recommend the right business setup structure 
  <\/p><\/li>

• Provide guidance on basic CRA compliance requirements (corporate taxes, GST/HST, payroll, etc.).
  <\/p><\/li>

• Prepare and present proposals, pricing, and service agreements to clients.
  <\/p><\/li>

• Coordinate with our internal Canadian tax & accounting teams for onboarding and service delivery.
  <\/p><\/li>

• Manage cross -border service requests by working closely with our Dubai team when clients require UAE business setup solutions.
  <\/p><\/li>

• Maintain accurate CRM records, follow -ups, and client documentation.
  <\/p><\/li>

• Promote additional services including:
  <\/p>

  • Monthly accounting & bookkeeping
    <\/p><\/li>

  • Tax filing and compliance
    <\/p><\/li>

  • Business advisory & digital solutions
    <\/p><\/li><\/ul><\/li>

  • Support sales initiatives, networking activities, and key partnership opportunities in Canada.
    <\/p><\/li>

  • Ensure proper handover of clients to operations teams and maintain high -quality service throughout.
    <\/p><\/li>

  • Generate periodic sales and pipeline reports for management.
    <\/p><\/li><\/ul>

    
    <\/div>

    ​<\/b>
    <\/h3>

    
    <\/div><\/span>
    

    Requirements <\/h3>

    Preferred Qualifications <\/b>
    <\/h3>

    • Customer service, business setup, accounting firm or sales experience in Canada <\/b> is a strong advantage.
      <\/p><\/li>

    • Excellent English communication skills — both written and verbal.
      <\/p><\/li>

    • Strong confidence in client communication and consultative selling.
      <\/p><\/li>

    • Organized, proactive, and able to manage multiple tasks efficiently.
      <\/p><\/li>

    • Knowledge or background in accounting/tax/CRM systems is an asset.
      <\/p><\/li><\/ul>

      
      <\/div><\/span>
      

      Benefits <\/h3>

      What We Offer: <\/span><\/b><\/span>
      <\/div>

      • A competitive base salary along with an exciting
        incentive structure. <\/span><\/span>
        <\/li>
      • Opportunities for personal and professional
        growth. <\/span><\/span>
        <\/li>
      • Continuous learning and development. <\/span><\/span>
        <\/li>
      • Collaborative, diverse, and dynamic work
        environment. <\/span><\/span>
        <\/li>
      • Direct impact on entrepreneurs, startups, and
        multinational corporations. <\/span><\/span>
        <\/li>
      • Future growth prospects.
        <\/span><\/span><\/li><\/ul>

        
        <\/div><\/span>