Service Technician - Full Time

Service Technician

Type: In-Office, Full-Time
Our client is an established and respected organization serving customers across multiple industries with a strong focus on equipment, service, and technical support. With a commitment to quality workmanship, customer satisfaction, and operational excellence, the organization has built a strong reputation for providing dependable solutions and responsive service.
The company values safety, teamwork, technical expertise, and continuous development. Its service teams play an essential role in keeping customer equipment operating safely and efficiently, minimizing downtime and helping customers get the most value from their equipment.
This is an excellent opportunity for a skilled Service Technician to join a team where technical expertise and hands-on problem-solving have a direct impact on customer success. The role offers exposure to a broad range of mechanical, electrical, and hydraulic systems, along with opportunities to expand technical knowledge, work with evolving equipment technologies, and mentor apprentices.
As the Service Technician , you will independently perform basic to complex diagnostics, preventative maintenance, service, and repair work on customer and/or dealer-owned equipment. You will play an important role in ensuring equipment is operating safely and efficiently while providing customers with high-quality service and timely solutions.
Perform basic to complex diagnostics on power equipment to accurately identify repair requirements and minimize customer downtime.
Diagnose, disassemble, assemble, and repair mechanical, electrical, and hydraulic systems to restore equipment to optimal operating condition.
Perform advanced mechanical repairs, including engine and transmission diagnosis, repair, and replacement.
Conduct customer, manufacturer, and government-mandated inspections to ensure equipment meets applicable quality and regulatory requirements.
Accurately identify issues and complete repairs correctly the first time to minimize rework and support customer satisfaction.
Preventative Maintenance & Equipment Service

Perform preventative maintenance activities, including fluid and filter changes, battery testing, brake system adjustments, and lubrication.
Complete assigned service work efficiently while maintaining high standards of workmanship and equipment reliability.
Participate in required training programs, including industry-specific and technology-focused training.
Follow all company safety rules and Occupational Health & Safety (OH&S) standards while performing service and repair activities.
Follow established procedures and management guidelines to ensure consistent, high-quality service delivery.
Maintain and properly care for departmental tools, equipment, and service vehicles.
Customer Service & Team Collaboration

Provide professional and responsive service to customers, ensuring equipment issues are addressed satisfactorily and in a timely manner.
Communicate repair requirements, findings, and completed work clearly with customers and internal team members.
Work closely with the Service Manager and Service Department Foreman to complete assigned service activities and priorities.
Mentor and oversee apprentices, supporting their technical development and professional growth.
Contribute to branch objectives by maintaining strong productivity, efficiency, and quality of work.
Financial & Performance Management

Operate within budgets and approvals established by the Service Manager.
Maintain high levels of productivity and efficiency while contributing positively to branch gross margin and overall performance.
Consistently maintain a high standard of workmanship, with a target quality metric of 98%, helping reduce rework and enhance customer satisfaction.
Perform other duties as assigned by the Service Manager or Service Department Foreman.
Adapt to changing equipment technologies, service requirements, and customer needs while maintaining a strong commitment to quality and safety.
Trade qualification in Heavy Equipment, Agriculture, or Truck/Transport.
Minimum of 3 years of relevant service technician or equipment repair experience.
Experience diagnosing and repairing mechanical, electrical, and hydraulic systems.
Experience performing preventative maintenance, inspections, and complex equipment repairs is an asset.
Technical Skills:

Strong knowledge of mechanical, electrical, and hydraulic systems.
Computer and technical aptitude, with the ability to utilize diagnostic and calibration technology.
Strong diagnostic skills and the ability to accurately identify mechanical and technical equipment repair requirements.
Ability to safely and effectively use service tools, equipment, and technology.
Commitment to delivering high-quality customer service.
Strong attention to detail and pride in delivering quality workmanship.
Ability to work independently while contributing effectively as part of a service team.
Willingness and ability to mentor apprentices and support the development of less experienced technicians.
Executrade is one of Western Canada’s most comprehensive full-service recruitment firms, with over 50 years of expertise in connecting talented professionals with leading organizations.
We are proud to apply principles of diversity, equity, and inclusion in all our recruitment practices, ensuring equal opportunities for all candidates. Our commitment to these values enables us to match organizations with a diverse range of top talent, fostering workplace cultures that thrive on innovation, collaboration, and respect.
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