Associate Director - Property Management

Reports To: Vice President, Property Management

About the Role

The Associate Director, Property Management is responsible for strengthening portfolio performance, leadership depth, and operational discipline across the residential platform. The Associate Director combines strategic thinking with practical execution, lead by credibility and influence, create sustainable systems, maintain stability during transitions, raise standards without complicating processes, and achieve measurable outcomes.

This role provides direct oversight to Regional Property Managers and District Managers while acting as an execution partner to the Vice President, Property Management. The Associate Director ensures consistent portfolio performance, leadership continuity, and scalable operating systems as the organization continues to grow.

Our Resident Commitments

Customer Care

We are committed to a culture where property management is about caring for and serving residents first.

Quality

We focus on the details and continuously improve the resident experience.

Connectedness

We create communities where residents feel a true sense of belonging.

Our Company Values

Teamwork – We make a difference together

Respect – We honour each person’s talent, contribution, and dignity

Attitude – We are coachable, positive, and accountable

Initiative – We anticipate needs and take action

Never Give Up – We embrace grit and perseverance

Excellence – We hold ourselves to a higher standard

Core Competencies

Strategic Foresight

Ability to anticipate market trends and align operational execution with long-term portfolio growth.

Performance Management

Sets clear expectations, reinforces high performance standards, and addresses underperformance decisively.

Change Leadership

Leads transformation with clarity and stability across a growing multi-province portfolio.

Talent Excellence and Bench Strength

Recruits, develops, and retains high-performing leaders while building leadership depth and succession readiness.

Organizational Discipline and Planning

Translates strategy into structured execution through strong planning, prioritization, and accountability.

Key Performance Indicators

• Portfolio occupancy and NOI performance
• Employee engagement and retention
• Implementation of documented process improvements
• Resident engagement and retention
• Forecast accuracy and reporting consistency

Key Responsibilities

Portfolio Leadership & Performance

• Provide leadership oversight to Regional Property Managers and District Managers.
• Monitor portfolio performance across occupancy, NOI, arrears, renewals, and expense control.
• Conduct portfolio financial reviews and forecasting.
• Support corrective action plans for underperforming assets.
• Ensure legislative compliance and risk mitigation across provinces.

Operational Stability & Continuity

• Maintain operational stability during leadership transitions and growth periods.
• Provide acting operational leadership coverage for District Manager portfolios when required.
• Ensure uninterrupted performance across leasing, financial operations, and resident services.

Leadership Development

• Coach and develop District Managers and strengthen Regional Property Manager capability.
• Build succession readiness and leadership depth across the portfolio.
• Support performance management and leadership calibration with the Vice President.

Operational Excellence

• Identify opportunities to improve property management processes and workflows.
• Standardize reporting, forecasting, and KPI tracking across communities.
• Improve coordination between operations, finance, HR, and marketing teams.
• Lead operational improvement initiatives and special projects.

Technology & Systems Improvement

• Identify opportunities to implement automation, AI, and technology to improve efficiency.
• Reduce administrative workload across site and district teams.
• Implement reporting automation and real-time portfolio dashboards.
• Lead system adoption and change management initiatives.

Strategic Growth Support

• Support portfolio planning and structural recommendations as the platform grows.
• Evaluate staffing ratios and operational structures.
• Assist with acquisitions and onboarding of new assets.
• Support organizational alignment during growth, acquisitions, or structural change.

Decision Authority

• Authorized to make operational decisions within approved budget thresholds.
• Authorized to provide interim leadership direction during District Manager absence.
• Strategic, capital, and structural decisions escalate to the Vice President.

Qualifications and Experience

Required

• 7–10 years progressive experience in residential property management
• Experience overseeing multi-asset portfolios
• Demonstrated success developing leaders
• Strong financial literacy, including budgeting and forecasting
• Proven experience implementing process improvements at scale
• Experience driving technology adoption or systems improvement
• Strong understanding of tenancy legislation and regulatory compliance
• Experience leading through organizational growth or structural transition

Preferred

• Post-secondary education in business, real estate, or management
• Experience within a scaling organization

Essential Job Functions and Occupational Requirements

Accessing and inspecting apartment units and construction areas is an essential function of this position and requires the ability to walk between buildings, climb stairs, and navigate active construction environments. This position requires regular overnight travel across Western Canada for site visits, inspections, and operational support. Travel may occasionally be required on short notice to respond to urgent situations.

A valid driver’s licence and reliable transportation are required.