Sales & Office Associate

Sales & Office Associate

| Wilden Group | Kelowna, BC | 30 hrs/week, On-Site

$25-$35/hour, depending on experience | Reports to: Sales Manager

Location: 1881 Hidden Hills Drive, Kelowna, BC

About Wilden

Wilden is not a typical development. It is a family-owned master-planned community in the Glenmore Highlands, just north of downtown Kelowna, shaped by a long-term vision for how neighbourhoods can grow with the land around them. Forests, ponds, wildlife corridors, parks, and trails are part of the plan from the beginning, with homesites, townhomes, duplexes, and future neighbourhoods planned as connected pockets across the hillside.

Our team develops, markets, and sells the homes and homesites that bring that vision to life. People come to Wilden because they want more than a house. They want space, trails, views, a strong sense of place, and a community that still feels connected to the Okanagan landscape. The person in this role will help prospective buyers understand that story, not just the available inventory.

We are looking for a sharp, adaptable Sales & Office Associate to join our team and help support the next stage of Wilden's growth. This is a people-facing role with a mix of presentation centre hosting, property showings, buyer support, office administration, CRM work, event support, and day-to-day coordination.

The Role

This role is ideal for someone who is great with people, highly organized, comfortable with technology, and able to learn quickly in a fast-moving environment. You do not need to arrive as a real estate expert, but you should bring curiosity, professionalism, initiative, and the confidence to take ownership. You will work closely with the Sales Manager, receive training and support as you learn the role, and collaborate with both the sales and marketing teams. You will often be the first person prospective buyers, residents, realtors, and partners interact with, so warmth and follow-through matter.

Wilden's staffing needs are evolving, including upcoming maternity leave coverage within the sales team and ongoing weekend coverage needs. We expect this to be a 30-hour per week position, generally scheduled 11:00 AM-5:00 PM, five days per week , with Saturday and Sunday coverage required . Weekend shifts are mandatory, while the remaining weekday schedule can be discussed with the Sales Manager based on business needs, team coverage, and the candidate's availability. There may be potential for additional hours for the right candidate as the role evolves.

Please note: weekend availability is a firm requirement for this position. Weekend presentation centre hours are 12:00-5:00 PM , and the presentation centre is closed on statutory holidays. The schedule may evolve once existing sales staff return from maternity leave, and we will be upfront about those changes as the role develops.

What You'll Do

• Welcome prospective buyers, residents, realtors, and visitors at the Wilden presentation centre.
• Provide a warm, helpful, and professional first point of contact in person, by phone, email, and text.
• Learn the Wilden community, available homesites, active projects, sales process, and buyer journey so you can answer questions with growing confidence.
• Host property showings and help prospective buyers understand available homes, homesites, neighbourhoods, and the Wilden lifestyle.
• Work alongside and be supported by the Sales Manager, with ongoing training as you learn the community, sales process, and day-to-day responsibilities.
• Support the Sales Manager and sales team with lead follow-up, appointment coordination, open houses, launches, and day-to-day sales activity.
• Collaborate with the marketing team on launches, events, buyer communications, community updates, and keeping the presentation centre experience on-brand.
• Maintain accurate CRM records, buyer notes, follow-up tasks, and contact information.
• Help prepare, format, organize, and route sales documents, contracts, presentation materials, and buyer information packages.
• Keep the presentation centre clean, stocked, organized, and on-brand.
• Support office administration, including mail, supplies, filing, document management, scheduling, occasional local errands and pickups, and general coordination.
• Assist with community events, realtor events, open houses, resident gatherings, and internal team functions.
• Use modern tools, including AI tools, to draft, summarize, organize information, improve workflows, and help the team move faster.
• Jump in where needed as priorities shift across sales, marketing, administration, and operations.

What We're Looking For

Required

• Availability to work Saturdays and Sundays on a regular basis.
• Interest in a 30-hour per week role, with potential for additional hours as business needs evolve.
• Excellent communication skills and a warm, professional, customer-facing presence.
• Strong organizational habits, attention to detail, and reliable follow-through.
• Confidence learning new software, systems, and processes quickly.
• Comfort using AI tools such as ChatGPT, Claude, or similar tools to improve everyday work.
• Strong computer skills, including Microsoft Office and general office technology.
• Ability to remain professional, helpful, and solutions-oriented when priorities change.
• A quick-learning, adaptable mindset and willingness to take ownership.
• A team-first attitude and ability to thrive in a collaborative environment.
• A positive, proactive attitude and genuine desire to learn, contribute, and grow with a strong team.
• Legally entitled to work in Canada.

Assets

• Post-secondary education in business, marketing, communications, real estate, administration, or a related field, or equivalent practical experience.
• Experience in customer service, hospitality, retail, real estate, new home sales, or a similar people-facing role.
• Familiarity with real estate, new home communities, or the home-buying process is a nice-to-have, not a requirement.
• Experience using a CRM such as HubSpot, Salesforce, Spark, or a similar platform.
• Experience preparing or supporting contracts, purchase documents, or administrative paperwork.
• Event coordination or office administration experience.
• Familiarity with Wilden, Kelowna, and the Okanagan lifestyle.

Who Will Thrive Here

You will likely do well in this role if you are naturally personable, curious, proactive, and dependable. You do not need to arrive as a real estate expert, but you do need to be sharp, coachable, comfortable with technology, and genuinely interested in helping people. Because this is a unique and evolving role, we care as much about judgement, attitude, instincts, and coachability as direct experience.

This is a strong opportunity for someone who wants meaningful work inside a respected local company, in a beautiful setting, with a team that values initiative and modern ways of working. The right person will be eager to learn, willing to help wherever needed, and motivated to become more valuable over time.

Why Join Wilden

• Work with one of the Okanagan's most recognized master-planned communities.
• Be part of a small, collaborative team where a motivated person can make a real contribution.
• Gain exposure to real estate, community development, marketing, events, and sales operations.
• Work in a beautiful office and presentation centre setting within the Wilden community.
• Competitive hourly compensation.
• A 30-hour base schedule, with potential for additional hours for the right candidate as business needs evolve.

How to Apply

Please send your resume and a short note about why this role interests you to ***email_hidden*** .

Applications will be reviewed on a rolling basis.