Business Systems Analyst

Join the journey!
Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work, and above all, a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of best leisure airline in the world several times, and this is just the beginning. Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

Job Description

In collaboration with the manager of the Business Systems team, the incumbent supports internal teams in optimizing the use of core business systems and ensuring data integrity throughout the processing chain.

Responsibilities

• Implement operational performance measures (volumetrics, performance, success and rejection rates) and analyze resulting data.
• Identify, document, and trace anomalies across the end-to-end commercial activity processing chain.
• Assess the root causes of issues, summarize findings, and recommend improvements to increase efficiency and automation.
• Act as liaison between IT teams and users to validate that proposed solutions are operationally sound.
• Support implementation activities, help integrate changes within teams, and collaborate closely with business system experts.
• Contribute to writing and updating procedures and support knowledge transfer to trainers and user communities.
• Develop test plans and supervise UAT testing with key users and IT partners

Qualifications

• College diploma in Tourism.
• Minimum of 3 years of experience in the leisure travel industry or in a call center environment.
• Strong analytical mindset, attention to detail, organizational skills, and excellent communication abilities.
• Good understanding of the tour operator and airline business model.
• Knowledge of Transat’s technology ecosystem, including systems such as Datalex, Radixx, TTS, and Salesforce.
• Strong teamwork abilities, patience, and active listening skills.
• Excellent command of MS Office (Word, Excel, Outlook, Teams) and demonstrated ease with digital collaboration tools and AI.
• Ability to learn quickly and adapt to new technologies.
• Oral and written fluency in French and English*
• *A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

Additional Information

Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.