intermediate project manager/leader.

We are seeking a highly collaborative and structured Intermediate Project Manager/Leader for an enterprise-level hybrid contract opportunity based in Toronto. In this role, you will oversee and drive critical deliverables within a comprehensive ServiceNow Program, ensuring alignment across multiple divisions and stakeholders.

As the central point of coordination, you will bridge the gap between technical execution and business requirements. Operating under a hybrid delivery framework, you will manage project work plans, track budgets, and facilitate cross-functional collaboration among technical leads, developers, and business stakeholders to ensure a seamless platform rollout.

Location: Toronto, ON (Hybrid - Up to 3 days/week in-office)

Contract Duration: 1 year (with a 6-month optional extension)

Advantages
High-Profile Platform Scale: Lead enterprise-wide IT transformation centered on a massive, multi-departmental ServiceNow ecosystem.

Diverse Methodological Scope: Hone your skills across hybrid delivery models, blending formal corporate governance gates with fast-paced Agile Scrum.

Executive Visibility: Gain valuable experience presenting project milestones and data-driven outcomes directly to senior and executive leaders.

Predictable Long-Term Contract: Secure a stable 1-year engagement backed by a very viable 6-month extension pipeline.

Responsibilities
ServiceNow Program Delivery: Oversee deliverables within the planned program schedule, executing large-scale, multi-divisional implementations through hybrid agile and iterative delivery methods.

Work Plan & Gate Management: Manage detailed project work plans, maintain integrated schedules, track critical dependencies, and prepare formal enterprise stage-gate documentation.

Stakeholder Collaboration: Partner closely with technical and business leads to gather requirements, maintain delivery transparency, and ensure continuous alignment across the team.

Sprint & Agile Governance: Facilitate velocity-driven sprint planning, maintain sprint schedules, host scrum ceremonies, manage backlogs, and proactively clear roadblocks for application development teams.

Financial & Procurement Tracking: Prepare project budget estimates, track ongoing expenses, and facilitate approvals in strict accordance with corporate procurement and financial policies.

Executive Communication: Draft clear project status reports, roadmaps, and presentations to convey progress and risks to executive leadership and senior business partners.

Information Custodianship: Function as the secure focal point for all project information, ensuring confidential data access controls are strictly maintained.

Risk & Change Mitigation: Identify project bottlenecks, manage issue logs, and support organizational change management activities to minimize deployment risks.

Qualifications
Core Requirements
Professional Certification: A valid Project Management Professional (PMP) certification is mandatory.

ServiceNow Implementation Depth: 5+ years of experience successfully managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery frameworks.

Agile Frameworks: Hands-on experience delivering IT projects using agile methodologies, including sprint scheduling, backlog refinement, and roadblock removal.

Stakeholder Management: 5+ years of proven success working collaboratively with technical leads, business analysts, and corporate stakeholders under tight deadlines.

Technical & Operational Skills
Project Tooling: High proficiency with enterprise project management planning, tracking, and collaboration software packages.

Procurement & Vendor Acumen: Solid background working with procurement processes, contract documentation, and vendor tracking to support delivery outcomes.

People Leadership: Strong leadership skills with a proven history of guiding cross-functional technical teams across application development and infrastructure scopes.

Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a closely related field.

Desirable Attributes
Agile Certifications: Holding a Certified Scrum Master (CSM) or specialized ServiceNow certification is considered a strong asset.

Public Sector Familiarity: Previous experience navigating multi-departmental public sector jurisdictions or structured compliance frameworks is an asset.

Summary
If you're interested in the Project Manager/Leader - Intermediate role based in Toronto, we encourage you to apply online at
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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