RQ00663 - Project Manager/Leader - Intermediate

Qualifications

• Extensive experience managing enterprise-wide IT transformation projects in complex, multi-departmental environments, including budget/timeline management, scope definition, resource allocation, risk and issue management, organizational change management.
  
• Strong background in contract negotiations, procurement processes, and vendor/contract management to ensure effective ServiceNow partnerships and delivery outcomes.
  
• Hands-on experience delivering projects using agile methodologies with tools, including backlog management, sprint planning, and iterative delivery.
  
• Proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate agile/iterative principles is preferred
  
• Expertise in velocity-driven sprint planning and execution, including maintaining sprint schedules, facilitating scrum ceremonies, and proactively removing blockers for ServiceNow project teams.
  
• Project Management Professional (PMP) certification is mandatory.
  
• Certified Scrum Master (CSM) certification or ServiceNow is considered an asset.
  
• Proficiency with project management tools for planning, tracking, and implementing complex technology initiatives and solution packages.
  
• Excellent communication and presentation skills, with the ability to effectively convey ServiceNow project status and outcomes to Executive and Senior leadership, as well as business and technical stakeholders.
  
• Strong people management skills, with experience leading technical project teams in ServiceNow application development and infrastructure solution delivery.
  
• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field
  

Assignment of duties

• Prepare Project definition, scope documents with guidance from management
  
• Demonstrate a collaborative attitude by working closely with the ServiceNow technical and business leads, stakeholders to understand their requirements, maintain transparency, and ensure alignment throughout the project lifecycle
  
• Manage all Project work plans, Enterprise stage gates documents, update schedules and report progress against plan
  
• Prepare budget estimates with guidance from management and track ongoing Project expenses
  
• Facilitate expense approvals and adhere to procurement and finance requirements and approval policies for project‐related activities to support Project internal leadership
  
• Prepare communications to senior management through guidance from senior Project manager/Program Manager or development management
  
• Research project management tools or other topics in support of current and future efforts
  
• Follow internal project management standards and established processes under the guidance of ServiceNow Technical and Business Leads.
  
• Function as focal point for Project information, secured and with confidential access.
  
• Other deliverables as directed by management as part of ServiceNow Program led by Portfolio Manager
  

Deliverables

• This Project Manager specialist will support the ServiceNow Portfolio Manager managing the activities to deliver applications and solutions under ServiceNow platform (ITOM- ServiceNow Event Monitoring & Management project, ITAM SAM, HAM, ITSM, Copilot, Contract Management, etc ) on time, on budget and with expected quality.
  

Requirements

Must Haves: 

• 5+ years experience Proven success managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches that incorporate agile/iterative principles is preferred 
  
• 5+ years experience Demonstrate a collaborative attitude by working closely with the ServiceNow technical and business leads, stakeholders to understand their requirements, maintain transparency, and ensure alignment throughout the project lifecycle 
  
• Project Management Professional (PMP) certification is mandatory.