Technical Support Analyst at Compugen
Compugen
Elevate your career in Regina, SK, with Compugen as a Deskside Support Analyst. Deliver critical in-office technical support and solve user technology issues effectively. In this position, you will focus on troubleshooting Windows 10/11 and Microsoft 365 applications while ensuring secure user access and collaboration. Your expertise in hardware and strong communication capabilities will be essential for providing exceptional support in a bustling enterprise environment. Efficiently manage tasks and maintain documentation in this dynamic role. Key Responsibilities:
- Resolve issues with Windows 10/11 and Microsoft 365 applications
- Administer user access and secure collaboration permissions
- Support endpoint management using Intune
- Provide hardware support for laptops, desktops, and peripherals
- Ensure thorough documentation of ticketing processes
- A+ Certification and relevant technical degree
- At least 3 years of enterprise support experience
- Proficient knowledge in Windows and Microsoft 365
- Strong troubleshooting and communication skills
- Capacity to manage high-volume tasks
Vacancy posted 8 days ago
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