Client Support Specialist in Regina
iQmetrix
Become a Client Support Specialist at iQmetrix in Regina, SK, providing essential front-line assistance for the iQmetrix product suite. Deliver prompt support through various channels to ensure a seamless customer experience. This temporary full-time role involves extensive client interaction as the initial point of contact for support inquiries. Responsibilities include managing cases via Salesforce CRM, troubleshooting technical issues, and maintaining documentation for client guidance. You will collaborate with technical teams and participate in incident management while handling escalations when needed. Key Responsibilities:
- Serve as the primary live support contact via phone and chat
- Manage client cases within Salesforce, ensuring timely resolution
- Escalate complex product defects to relevant teams
- Create and maintain internal support documentation
- Participate in incident communication and coordination
- Experience in customer or technical support roles
- Familiar with Salesforce CRM or similar tools
- Strong problem-solving skills in fast-paced settings
- Willing to participate in on-call support rotations
- Knowledge of iQmetrix products is advantageous
Vacancy posted 4 hours ago
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