Administrative and Support Personnel

Rebalance Physio and Dizziness Centre is seeking a professional, reliable, and personable individual to join our team as a full-time Administrative and Support Personnel. This position plays a key role in delivering a positive patient experience and ensuring the efficient operation of the clinic as the primary point of contact.
Start Date: Mid/ Late July 2026
Work Schedule:
-    8 hours per day, weekdays (40 hours per week)
-    Closed on weekends and statutory holidays
-    Current clinic hours are 8:00 AM  5:00 PM (shift times may vary)
Key Responsibilities:
-    Professionally greet and assist patients upon arrival
-    Provide administrative support to patients in person and via telephone
-    Coordinate and manage patient scheduling and appointments
-    Process payments for clinical services and retail products
-    Administer billing to third-party insurance providers
-    Maintain a clean, organized, and well-stocked reception and clinic area
Qualifications:
-    Excellent interpersonal and communication skills, with the ability to interact effectively with patients, healthcare professionals, and insurance representatives
-    Demonstrated reliability, punctuality, and professionalism
-    Strong organizational skills with the ability to manage multiple tasks efficiently
-    Proficiency in general computer applications and office systems
Assets (Preferred but Not Required):
-    Experience with Jane clinic management software
-    Familiarity with direct billing platforms (e.g., SGI, WCB, Telus, Blue Cross, Etc.)
-    Background in business administration, bookkeeping, or office management
-    Proficiency with Microsoft Office and Microsoft 360