Sr. Manager, Revenue Strategy & Operations (Hybrid, Toronto)

This role is Hybrid and will require 2x per week from our Toronto, ON office.

With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.

Responsibilities

• Conduct sophisticated analytics to support global Restaurant Sales and Services and Marketing decisions.
• Monitor and understand the health of the teams and markets by creating helpful reporting tools that derive action items and insights.
• Maintain and assure data quality in dashboards and reports for internal use.
• Align metrics used by RSS and Marketing teams to the other departments; collaborate with other departments to find an aligned source of truth.
• Prepare & present data analysis for audiences ranging from field sales members to senior leadership.
• Call out abnormalities and trends in data to identify business opportunities and best practices.
• Make data‑driven decisions: translate data sets into impactful insights, recommendations, dashboards, and reports for the larger sales and operations teams.
• Communicate upwards and to peers on project strategy, status, expectations, deadlines, and results.
• Collect feedback and handle flow of inbound requests from the Global Restaurant Sales and Services (RSS) team for process and system enhancement requests; drive process optimization and training.
• Build and maintain financial models, forecasts, and dashboards for various business scenarios.
• Act on feedback from the team for process and system enhancement requests.
• Have a strong understanding of revenue operations: goaling, commission plans, territory management, and recognition programs and SPIFs that help enable sales strategy.
• Improve Salesforce.com (SFDC) processes and data.

Skills

• Knowledge of SQL required.
• Experience in big data and understanding of databases.
• Experience in operations: sales goaling, territory management, commission plans, SPIF, etc.
• Must be able to speak the Salesforce.com language to make recommendations for processes and communicate effectively with our Business Optimization and Product teams.
• Advanced Excel skills required, including proficiency with pivot tables and VLOOKUP. Equivalent Google Sheets experience required.
• Professional experience in data analysis and ability to see beyond the numbers to drive sound decision‑making.
• Demonstrated ability to think strategically about complex issues and make thoughtful recommendations and action plans.
• Operational experience in measuring and improving efficiency, utilization, scale initiatives, etc.
• Excellent communication and social skills; proven track record to successfully work and partner across multiple functions in an organization.
• High energy and contagious enthusiasm. Willing to take on tough projects and be a peer leader to support growth.
• Shown strong verbal and written communication skills; including detailing business processes, use cases, and business requirements.
• Excellent analytical and reporting capabilities, problem solving, negotiation, task and project coordination, and organization skills.
• Self‑motivated and able to perform well under pressure and against bold deadlines, with minimal oversight from management.
• Excellent business liaison skills. Ability to digest system complexity and articulate to business users in concise and simple language.
• People management experience a plus.
• 8+ years of experience in an analytics role.
• 8+ years using data to make recommendations.
• College degree required.

Compensation

The expected range of compensation for this position based in Toronto, Canada, is $130,000-$145,000 CAD. We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO, paid sick leave, medical leave, bereavement leave, floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus.

Benefits and Perks

• Work from (almost) anywhere for up to 20 days per year.
• Focus on mental health and well‑being:
  • Company‑paid therapy sessions through SpringHealth.
  • Company‑paid subscription to Headspace.
• Annual company‑wide week off a year – the whole team fully recharges (and returns without a pile‑up of work!).
• Paid parental leave.
• Generous paid vacation + time off for your birthday.
• Paid volunteer time.
• Focus on your career growth:
  • Development Dollars.
  • Leadership development.
  • Access to thousands of on‑demand e‑learnings.
  • Travel discounts.
  • Employee Resource Groups.
  • 20 days of paid time off.
• Private health and dental insurance.
• Life and Disability insurance.

Work Environment & Flexibility

OpenTable fosters a global and energetic work environment. Responsibilities may align with conventional business hours, but occasional communications via calls, Slack messages, or emails outside regular hours may be required to collaborate with international colleagues, respond to restaurant partners, or address urgent matters. Local laws and regulations will be respected.

Inclusion

We’re committed to creating a workplace where everyone feels they belong and can thrive. If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.