Dock Supervisor

Job description:

About the Company:

TST-CF Express has been an industry leader for over 98 years, specializing in Less Than Truckload (LTL) Freight. TST-CF Express is located across Canada wide, and through its strategic partnerships provides transportation services across North America.

We are currently looking to hire a Dock Supervisor reporting to the Operations Manager. This position is responsible for the efficient operation of a high volume dock within the Mississauga terminal, with a strong emphasis on candidates who have previous dispatcher, router, and dock leadership experience.

Shift Timings: 10 p.m. to 6:30 a.m.

Some Important factors to consider:

• Strong Dispatcher/City Dispatch background (trip planning, driver management, city routing). Good understanding of GTA and surroundings.
• Hands-on Dock Operations experience, including leading shifts and managing freight flow
• Proficiency with Routemax or similar routing/dispatch systems
• Flexibility with shift timings (late finish, early start)
• Excellent use of technology (MS Excel is a must)
• Proven track record of meeting KPIs and operational goals
• Strong troubleshooting skills in both routing and dock workflows
• Long-term commitment (3+ years in previous roles)

Basic Duties:

• Leads, motivates, and manages the dock team to achieve operational goals and KPIs
• Utilizes dispatcher experience to optimize city routes, driver assignments, and load planning
• Applies routing knowledge to ensure efficient load sequencing, freight flow, and on-time departures
• Ensures all dock and dispatch communication between drivers, warehouse, and managers is clear, timely, and effective
• Ability to multitask while ensuring all service freight is loaded and dispatched in a timely manner
• Great knowledge of GTA and surrounding areas
• Ensures all outbound loads depart on time and full, as per network schedule
• Drives revenue growth through accessorial/cubing/reweigh-related activities
• Manages staffing and equipment levels that align with volumes and budget
• Provides accurate daily reporting of KPIs, routing efficiency, delays, and dock activities
• Monitors dock processes frequently to ensure quality and compliance
• Ensures all dock resources are available, functional, and in good working order
• Collaborates with dispatch, supervisors, and managers in continuous improvement initiatives
• Complies with all corporate policies and procedures

Qualifications & Experience Required:

• Minimum 2 to 7 years of combined experience in Dispatching, Routing, and Dock Supervision
• Strong understanding of LTL freight operations
• High level of energy, leadership, and willingness to learn
• College or University Degree preferred
• Routemax, TMW, Isaac, or similar systems experience is an asset
• Ability to handle fast-paced, high-volume dock operations

Education:

• Post-secondary education or equivalent preferred

How to Apply:

Interested candidates are also invited to submit their cover letter and resume on or Indeed.

We thank all applicants for their interest, however only those who meet the above qualifications will be contacted.