Claims Partnerships Advisor- Home Insurance

Job Description

** This position can be performed remotely from anywhere in Quebec.

Build the future with us

Are you driven by claims management, customer experience, and the development of lasting partnerships? Would you like to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future?

As a Claims Partnerships Advisor- Home Insurance, you will play a key role in developing and maintaining a network of suppliers and partners that meets the needs of the Assistance and Claims sector, while monitoring partner performance and supporting the growth of these business relationships.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you’ll accomplish with us

As a Claims Partnerships Advisor- Home Insurance, you’ll be at the core of our mission. Here are the main responsibilities:

• Select partners and analyze service proposals
• Establish shared objectives with partners and support them in achieving their goals
• Develop partnership strategies to meet the needs of the Assistance and Claims sector across different regions
• Participate in negotiating agreements
• Conduct qualitative and quantitative partner assessments in accordance with established procedures
• Work with suppliers to ensure compliance with agreements, policies, and procedures
• Assess the potential impact on partners when decisions are made in significant cases and take appropriate action
• Advise the Director, Property Estimating and Partnerships, on the development of business strategies
• Conduct comparative cost-benefit analyses of agreements with suppliers and partners
• Handle complaints and concerns involving business partners
• Collaborate with claims adjusters and business partners on disputed cases to facilitate resolution

What could accelerate your success in this role

We’re looking for someone who:

• Has a college diploma or other relevant education
• Has at least three years of relevant experience related to the role
• Has a strong understanding of the property and casualty insurance industry and post-loss services
• Has customer service experience
• Is recognized for their strong communication skills
• Stands out for their negotiation skills and ability to build and maintain strong business relationships
• Demonstrates a strong customer focus and sound business judgment
• Is recognized for their analytical abilities and strong synthesis skills
• Demonstrates sound decision-making skills, autonomy, and a strong sense of accountability
• Has an advanced level of French proficiency, as the role requires clear and effective communication with French-speaking clients, business partners, suppliers, and internal stakeholders on a regular basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence
• AI is in everyone’s hands, empowering you to increase your personal effectiveness while supporting the organization’s growth
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!

Location(s)

Quebec / 1080, Grande Allee West

Other Possible Location(s)

Montreal / 1981 McGill College Avenue

Company

Industrial Alliance, Auto and Home Insurance Inc.

Posting End Date

2026-10-04

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

iA Financial group includes of the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.