Director - ERP COE

Position Overview

This is a strategic, high-impact leadership role within our global mission-driven manufacturing and aftermarket sustainment operations. It offers high visibility and involves both strategic and operational engagement with our Digital Technologies and Business Leadership teams, including senior executives.

Responsibilities

• Lead the global ERP Center of Excellence by defining the vision, governance model, and organizational structure aligned with Pratt & Whitney Digital Technologies' key guiding principles.
• Advise business stakeholders as a strategic thinker and technology thought leader, bringing relevant expertise and industry benchmarks while influencing across a complex matrixed organization.
• Drive continuous improvement and innovation, staying ahead of technological trends and acting as a catalyst for change to enhance user experience and operational efficiency.
• Manage budgets, capacity, and financial planning in collaboration with Finance on a monthly basis.
• Communicate regularly with Senior Leadership Team (SLT) and Executives to align priorities.
• Manage escalations, acting as the primary point of contact for high-priority issues and coordinating resolution across teams and stakeholders.
• Help ensure employee satisfaction by monitoring engagement, supporting morale, and fostering a motivated, high-performing workforce, including tracking feedback through satisfaction surveys.
• Work closely with all Digital Technologies (DT) groups, including RTX, to ensure cross-functional alignment.
• Communicate complex problems clearly in non-technical terms, while guiding the team to gather functional and technical requirements, analyze business processes, and develop holistic solution frameworks for successful delivery.
• Manage and deliver a complex portfolio of run and transform initiatives across the ERP integrated landscape, and develop and maintain multi-year strategic technology roadmaps in partnership with business stakeholders.
• Design and execute a P&W-specific SAP S/4 HANA transformation strategy aligned with the RTX-wide S/4 HANA process and technology transformation program.
• Oversee daily COE operations, including vendor relationships, budget and resource management, performance monitoring, and risk assessment, applying deep knowledge of waterfall and agile project methodologies.
• Govern ERP change management, release planning, demand intake, capacity management, and prioritization across business units.
• Drive global process harmonization and ensure alignment with business objectives across planning, manufacturing, supply chain, quality, logistics, shipping, and finance for OEM and Aftermarket segments.
• Leverage strong ERP expertise and deep understanding of end-to-end business processes such as opportunity-to-cash, record-to-report, source-to-pay, and plan-to-sustain in regulated industries.
• Own and optimize a complex ERP landscape consisting of SAP and non-SAP applications, including CRM, customer/supplier/employee portals, web/mobile applications, QMS, and custom-developed solutions.
• Adapt quickly to changing business priorities while mitigating risk and managing portfolio impacts.
• Lead a high-performing team and develop a talent strategy that upskills employees and attracts new talent to advance SAP S/4 HANA capabilities, integrated analytics, and generative AI adoption.
• Manage a global team of SAP leaders and functional experts, driving continuous improvement and promoting knowledge sharing across the organization.
• Coach and mentor team members to support professional growth and enhance capabilities.
• Ensure compliance with IT and A&D regulations, security standards (ITAR, DFARS), SOX, and internal controls.
• Support infrastructure operations to maintain enterprise solutions at scale, ensuring operational coverage for 24x7 business operations, including holidays and weekends.
• Collaborate with cross-functional teams to solve complex problems and deliver solutions aligned with strategic goals.

Required Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or Information Systems and 14+ years of experience in ERP systems; OR an advanced degree in the same fields and 12+ years of experience in ERP systems.

Preferred Qualifications

• Strong management capability - proven ability to lead and manage complex, large-scale DT ERP projects.
• Results-oriented with intense focus on success and achievement despite obstacles.
• Strong business acumen – able to quickly learn, understand, and interpret business processes; acts as a trusted partner to the business and is recognized as a valued contributor.
• Strong interpersonal skills – able to collaborate effectively across teams and functions to drive results.
• Demonstrated proficiency with software lifecycle development processes.
• Self‑motivated and proactive, taking ownership of assignments and delivering results independently.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly.
• Ability to perform effectively in a fast‑paced, high‑pressure environment while maintaining high standards.

What do we offer?

• Pension and savings plan with employer contributions
• Group insurance program
• Opportunities for advancement (career progression)
• Merit or recognition program
• Health and wellness program, including virtual healthcare
• Recreational and sports club
• Nearby daycares
• Transportation accessibility or public transit program and free parking

Travel & Onsite Requirements

This position is designated as onsite, with regular in-person work at our facilities in Longueuil, QC. It will also require travel to multiple sites as needed, with travel anticipated at least 25% of the time.

Employment Conditions

The selected candidate will be required to complete a criminal background check and any applicable clearances with respect to the handling and transfer of controlled goods. Employment is conditional upon the successful completion of these checks and obtaining the required clearances.

EEO Statement

Equal Employment: RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.